Repairs Supervisor (Maintenance)

Coventry CV3 3FX

£34,816 - £36,819 up to £39,621 with performance increments per annum plus vehicle for business use only

Permanent, Full Time

 

Hours: 37 hours Monday to Friday between the hours of 08:00-18:00 in line with a rota pattern

(8-4 / 10-6) plus Emergency Out of Hours rota (including weekends, additional payment for out of hours work)

 

 

We are brave, we are ambitious, we are honest, and we are Citizen!

 

Do you want to work for an organisation that supports work life balance? If so, we may have the opportunity you have been looking for.

 

We’re seeking for an experienced Manager to take on our Supervisor position within our Maintenance Operations team.

 

Your main responsibilities will include effectively managing a team of experienced Trade Engineers and Contractors to efficiently deliver void repairs, reactive repairs or planned works.

 

 

What does the job entail:

 

· Providing technical and practical support to a team of Trade Engineers.

· Motivating people and promote excellence by positively monitoring and managing performance, responding to feedback and encouraging positive behaviours.

· Carrying out Health and Safety audits.

· Delivering team meetings, toolbox talks, quarterly one-to-ones and annual performance reviews.

· Managing employee sickness absence, holiday requests, disciplinary, grievance, capability and conduct matters.

· Contribute to delivering value for money and identifying opportunities to reduce cost whilst maintaining specified standards of service.

· This role involves the requirement to participate in an out of hours emergency support rota (attracting additional payment).

 

 

About you:

 

· Experience of staff management.

· Knowledge of health and safety legislation and good practice.

· Experience of dealing with customers and commitment to delivering a high level of customer satisfaction.

· Strong verbal and written communication skills necessary to effectively work and communicate with customers, suppliers and subcontractors to deliver business objectives.

· A good level of IT literacy including the use of Microsoft Office applications.

· Full driving licence.

· It would be beneficial if you have ability to lead and motivate teams of skilled, trade-based employees across various work streams including void repairs, responsive repairs and planned works however this is not essential.

 

 

What’s in it for you?

 

· Hybrid working (depending on role requirements).

· Van provided for business use only.

· Generous annual leave entitlement starting at 25 days.

· Range of wellbeing activities and support including Employee Assistance Programme – a 24/7 service.

· Free membership of a health plan with discounts on medical treatments and a range of other services including gym memberships, cinema tickets and restaurants.

· Company Pension – Citizen matches up to 10%.

· Significant learning and development opportunities to help you to progress in your career.

· Opportunities for salary progression, which is directly linked to performance reviews.

· Recognition through our Employee Excellence Awards.

· Representation opportunities on our Staff Consultative Forum.

 

 

If this sounds like you, you’ll feel right at home at Citizen. As well as a generous benefits package, we enable all Citizens to achieve the best possible balance between work and personal life and provide opportunities for everyone to reach their full potential.

 

 

About us

 

Citizen is one of the UK’s most trusted social housing providers. Citizen owns and manages 30,000 homes across the West Midlands for diverse communities, from urban tower blocks to rural villages and towns. We provide more than just a home; we provide homes that are a foundation for life.

 

We are committed to diversity and inclusion and welcome applications from everyone. If you need this information in an alternative format/language to enable you to apply, please visit our website at citizenhousing.org.uk

 

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

 

This post is subject to a Basic DBS check (Disclosure and Barring Service).

 

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.

 

 

Previous candidates need not apply

Closing date: Friday 15th July, 2022

Interview date: To be confirmed