Property Manager

18 months FTC

Origin – shaping communities; building lives

Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.

Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.

We describe this new approach as NWOW: New Ways of Working. NWOW is about meeting business outcomes, you’ll enjoy greater autonomy over how you deliver your role, how you manage outputs and when you spend time at work, allowing you to benefit from any productivity gains in the course of delivering your role.

This shift in culture will be built on a mature and mutual relationship of trust between managers and yourselves, ensuring we live up to one of our key values of Build Trust. By working with this new relationship model we can aim toward focusing on ‘outputs’ and not ‘outcomes’. Space is allocated to ‘activities’ and not ‘individuals’ by providing a range of flexible working options that benefit both customers and staff. As a result your work can takes place at the most effective location and at the most effective time. Put simply, flexibility becomes the norm rather than the exception. This is the new Origin Housing way of working.

Our vision for this role

We’re looking for a highly motivated and experienced Property Manager with a track record in managing mixed tenure housing schemes, providing a high level of customer service to join our team. Sitting within the Homeownership team you will report to the Homeownership team manager and be responsible for the overall management of one of our high-end new developments based in Harrow. You will be based on site at the scheme and be the first point of contact for all stakeholders and more importantly our residents, for any queries or concerns relating to the development.

You will be expected to build strong relationships with our colleagues within in the Development team to manage the latent defect process and ensure a swift resolution is provided to any reports.

This role will be the first point of contact for a wide range of stakeholders, including our residents for any queries or issues relating to the development.

We want a ‘one stop shop’ approach to resolving issues and ensuring a first-class service is delivered.

What you’ll do

This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.

At a glance you:

• Will be responsible for the overall management of a new development comprising of 182 mixed tenure homes.
• Have responsibility for overseeing the delivery of all services and actions required for the development, including Estate contracts.
• Proactively communicate with tenants and residents on all matters relating to the development, including general housing management issues
• Act as a champion for the customer and drive a resident involvement culture across the development
• Deal with day to day leasehold enquiries such as lease extensions, solicitors enquiries and general lease related issues including permissions and alterations.
• Experience in mixed tenure housing management and understanding of leaseholder and service charge issues 
• Be innovative with ideas and solutions to improve service delivery
• Ability to manage a small team
• A good understanding of Housing and Tenant law and relevant legislation
• Take the lead by prioritising and solving problems in tangible ways
• Direct your energy towards moving things forward by having a positive, can-do attitude
• Build trust by being a confident communicator and listener
• Reach out to people and take a real and non-judgemental approach to life
• Remember the little things and go the extra mile.

What you’ll need A motivational approach

Collaboration is highly important; you’ll need to demonstrate your experience of managing a wide variety of property management issues.

Relationship building skills

We work with a lot of third parties; therefore, you will need the ability to build and maintain positive working relationships

Proven ability

We operate at a high level; you’ll need to demonstrate a track record in delivering high
level of service with positive outcomes.

Cover for colleagues on other schemes when requested

A strategic brain

We move things forward and get things done; you’ll need experience of working in a fast paced and demanding environment with the ability to think quickly on your feet

Confident writing skills

You’ll need to be a confident communicator across all channels but, specifically, you’ll need experience of producing written reports for a variety of audiences.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit www.originhousing.org.uk

Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.

Benefits for the right person

We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:

• Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you
• Tailor-made Healthcare plans and/or insurance plans – let us know your preference
• An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times
• A choice of rewards that you choose where to spend
• An Awards recognition scheme that champions individual achievement

See our new benefits portal where you can select the options that suit your lifestyle.

Closing date: 20 July 2022

Interview and assessment date: Week Beginning 01 August 2022