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Applications Trainer

Employer
Blue Octopus Recruitment Ltd
Location
SE1 9EQ, London (Greater)
Salary
£30,600 - £37,080
Closing date
1 Aug 2022

View more

Function
Corporate Services, IT
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Housing association / RP
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Job Details

Applications Trainer

Location – London Bridge with hybrid working available.

Salary £30,600 - £37,080

Closing date: Thursday 7th July

Interviews: w/c 11th July

We’re looking to recruit an Applications Trainer to join our Programme & Service Delivery Team at our head office located near London Bridge. This is a full-time permanent role, with flexible working available on a hybrid basis (60% remote and 40% office based). You will also be required to travel to other Hyde offices as and when required.

The Hyde Group’s vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

In this role, you’ll provide expert technical knowledge in developing and delivering training for software applications in the Hyde groups IT service catalogue in order to meet the changing and ongoing needs of the business and deliver the highest standards of customer service in line with the Hyde group's vision, policies and service promise.

Duties of an Applications Trainer

  • Creation of training manuals and user quides
  • Provide expert training support in Northgate, NED, Salesforce, Total Mobile Connect and all other applications as required including but not limited to: Keystone, Liberty, Umbraco and Toonimo
  • Hold accountability for creating, implementing, and evaluating software training solutions for the Hyde Group, ensuring it is tailored fit for purpose, and effective.
  • Liaise and negotiate with business service users to ensure that classroom training is targeted in the required areas and delivered as required.
  • Continuously seek feedback from service users to continuously improve the delivery of IT training for The Hyde Group.
  • Liaise with internal business uses to ensure that IT e-learning training is targeted in the required areas and delivered as required.
  • Develop and deliver floor walking sessions (physical and virtual) providing proactive one to one application training support when needed.

We offer a great flexible benefits package, a 35-hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Company

Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Find Us
Telephone
01135323418
Location
Octo House, 2 Station Road
Otley
Leeds
West Yorkshire
LS21 3HX
United Kingdom
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