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Assistant Director Operations and Support Services (Responsive Repairs and Voids)

Karbon Homes
Newcastle, Durham offices and flexible workin
£77,499.11 pa plus a car allowance of £5,820.48 pa
Closing date
29 Jul 2022
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At Karbon we build, manage and look after homes for people across the North. And then we go further, we want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world.

Despite being a large and diverse organisation, we have a local approach. We provide homes and services which form the foundations to support people and places to fulfil their potential. Our turnover is £127m on a fixed asset base of £868m and as a social enterprise we re-invest our surplus into improving properties and communities, building new homes and delivering services which provide sustainable outcomes for customers and communities. We employ c.1,000 people, looking after 70,000 customers in 30,000 homes and we have an ambitious house building programme to deliver at least 500 new homes a year.

The Assistant Director Operations and Support Services (Responsive Repairs and Voids) is a pivotal appointment for the organisation and critical to the success of this vision, being responsible for all property services operations and support services teams - managing circa 300 people and a revenue budget of £20 million across our entire footprint. The role is also responsible for delivering empty homes inspections and repairs, responsive repairs, all admin and scheduling functions, fleet and materials management, and the in-house grounds maintenance team, along with services through our cost sharing vehicle with partner housing providers. You will also manage key projects and lead the development of the customer services and technology strategy for the service.

We’re seeking an exceptional individual with strong leadership and communication skills who is comfortable operating in a highly visible and demanding high-energy role. We are interested in speaking to candidates from the social housing sector but will also consider applicants from other large public or not-for-profit organisations or the private sector. The key requirement being that you have experience of the regulatory environment.

Whatever your background you’ll need to be comfortable working within an organisation which seeks to balance a strong business head with a social heart. You will be enthusiastic about the prospect of using your commercial and strategic skills to help deliver the best outcomes for our customers and communities and you will need to give confidence to and influence a wide range of people across the organisation and beyond.

Karbon is a collegiate, challenging and progressive environment where leadership and teamwork combine to deliver exceptional results. If you’re interested in finding out more, please call for a confidential discussion.

How to apply;

For further information and details of how to apply please visit: assistant-director-operations-responsive-andvoids/

Closing date: Friday 29 July

Initial discussion (teams): Friday 12 August (some flexibility available) Final stage selection date: Tuesday 23 August – Village Hotel Newcastle upon Tyne, NE27 0BY

For a confidential discussion please contact Jim Allcroft on or 07388 642 631

Diversity is valued at both Dixon Walter and Karbon and we welcome applications from all sections of the community

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