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Digital Communications Manager

Accent Group
Flexible location/agile working with option to work from regional offices
£40,416 per annum
Closing date
14 Jul 2022

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Job Details

Role – Digital Communications Manager

Who are Accent?

We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers.

We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

A bit about the role and person

  • Permanent, 35 hours per week
  • Location – flexible throughout England but must have the ability/willingness to travel across our regions for events and to attend face-to-face team meetings
  • Some evening and weekend work may be required on occasion

This exciting and varied role offers the successful candidate the opportunity to be transformational in our approach to all elements of our digital communication activities.

This role will lead all aspects of digital communications and plan, develop, design, and deliver engaging, creative digital content to bolster our brand and meet our corporate strategy objectives. In addition, the role will instruct the creative direction of the Group and oversee our in-house design function with line management responsibilities.

We are a national organisation and work across 68 diverse local authority areas. The role will help to build trusting relationships with all our stakeholders through the production and distribution of engaging corporate digital communications and campaigns.

This role requires an acute working knowledge of all aspects of digital communications and design, and the successful candidate will be adept at managing multiple projects at once. We are looking for a highly experienced person who will be able to hit the ground running from day one.

In this job, no two days will be the same. To be successful in this role, you will need to be equally as comfortable planning key communications work and setting the creative direction of the business as you will be rolling up your sleeves to get ‘stuck in’. The role will be varied, fast-paced, incredibly rewarding and yours to shape.

Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you:

  • Passionate about meeting customer needs and improving services.
  • Excellent working knowledge of the Adobe Creative Suite, including Photoshop, Illustrator, After Effects, Premier Pro and InDesign.
  • Exceptional analytical skills to transform data into business action to drive performance, i.e. Google Analytics/Tag Manager.
  • Knowledge of working with CMS systems, including Umbraco and WordPress.
  • Able to understand and code in HTML, CSS and Javascript.
  • Exceptional and demonstratable working knowledge of online campaign tools – MailChimp, Unbounce, etc.
  • Strong copywriting and editing skills.
  • Project management skills, including budget monitoring.
  • Strong organisational influencing skills with the ability to be a self-starter who challenges and spearheads change at all levels across the business and ‘brings people along’.
  • Strong experience in social media management.
  • Experience in managing agency staff and freelancers to deliver digital communications and design, and ensure contracted tasks and deliverables are met.
  • Access to own vehicle with a valid driving licence.




We’re a keen promoter of agile working and encourage the use of working from home as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

If you prefer an office environment, we have 5 regional offices to work from (on a hot desk basis which will need to be arranged via our online booking system) in Bradford, Stockton, Burnley, Camberley and Peterborough. 

The role will require occasional travel across all our sites for events and visits to our head office in Bradford for team meetings and project planning.


The spot salary for this post is £40,416 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.     

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

  • 28 days paid holiday (pro-rata) per year rising by 1 day per year up to a maximum of one working week
  • Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
  • Employee Assistance Programme
  • A choice of salary based contributory pension schemes, each offering life assurance cover.
    • Auto enrolment – employer and employee contribution 4%
    • Pension scheme – employer contribution 18.9%, employee contribution 7.5%

If Accent sounds like an organisation you’d like to work for, one that feels great about delivering excellent services to customers, then you’ll need to apply by 5:00pm, Thursday 14th July, with interviews expected to take place on Wednesday 20th July at our offices in Bradford.


We manage and run our business in a way that we can continue to be successful and make a real difference in the communities in which we work. We put our residents at the heart of the business and strive to offer a personal, modern, better service.

Accent Group is a registered social housing provider based in Shipley, West Yorkshire. The Group provides over 20,000 homes to around 34,000 residents across the UK.

We offer an excellent benefits package including flexi-time, a salary based contributory pension scheme with generous holidays and both internal and external training opportunities.

Find Us
Charlestown House
Acorn Park Industrial Estate
West Yorkshire
BD17 7SW
United Kingdom
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