About us

The Guinness Partnership provides services to more than 140,000 customers in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.  Last year we launched our Guinness Strategy which aims to deliver 7500 new homes by 2023 and so it’s a great time to join us for this next exciting chapter in our story.

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance and improvement services to ensure that our customers’ homes are safe and maintained to high standard.

About the role

We have an exciting opportunity for an Area Planner to join our Guinness Property team based at our office in Oldham. This is a full-time permanent vacancy working 39 hours per week, Monday to Friday.  

We are currently trialling hybrid working, which offers the opportunity to work 2 days in the office and 3 days working from home. Specific days to be agreed during the on-boarding process.

Reporting to the Operational Support Manager, you’ll be responsible for the following:

• Provide effective planning of regional operative’s diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintain the scheduling system and provide internal and external customers with timely and accurate information.
• Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Work closely with the commercial team in relation to subcontractor’s purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensure compliance with GDPR regulations when processing customer data.
• Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.

Essential:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Microsoft Office including Word and Excel.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Demonstrate the Guinness Behaviours.

Desirable:

• Experience of working with large volume data processing activities.
• Experience of scheduling work.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with invoices / accounts.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

TGP2022