Business Solutions Technician – 12 months’ Fixed Term Contact  

High Wycombe, Buckinghamshire with Hybrid working 

Salary £51,750 plus Excellent Benefits  

Permanent, Full Time Position 

37 Hours per week Monday to Friday, flexibility on start and finish times 

About the role: At Paradigm we are currently in the process of implementing the Civica CX Housing Management System. We’re looking for someone with great communication skills to interpret and transform Paradigm’s aspirational process designs into Civica’s CX Housing Management System.  

You’ll work closely with SME’s (Subject Matter Experts) and Business Analyst’s to understand and shape requirements and aspirational system designs and you will challenge and contribute to system designs to ensure highest level of efficiency gains, customer experience, and value for money are achieved. 

About you 

You should be data savvy with the ability to inspire confidence and trust with senior stakeholders and convey technical information to non-technical audiences. Shaping aspirational system changes and building robust Case and Task workflows within the CX Housing Management System will be a key part of the role. 

Coaching and mentoring other colleagues to build and configure workflows is another key aspect along with challenging and contributing to system designs to ensure a high level of value for money and Customer experience. 

To be successful in this role you must be/have:  

• A logical approach to problem solving with a methodical, investigative, and inquisitive mind  
• Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail  
• Excellent verbal and written communication skills with a proven ability to adopt varying styles to be able to explain complex information to a wide variety of audiences.  
• An Eagerness and aptitude to learn new skills.  
• Excellent organisational and prioritisation skills.  
• A strong, positive work ethic.  
• Civica CX knowledge and experience is not an essential requirement but would be highly beneficial. Sufficient training in Civica can be provided for the right candidate. 

In return we offer a very generous package including the following:  

• Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days – subject to conditions  
• Pension scheme: employeeminimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.  
• Annual Bonus potential  
• Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid  
• Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more  
• Health Cash Plan – worth over £1,800 p/a including Dental, Optical, Prescriptions and more  
• Up to 3 paid ‘Giving Back’ (Volunteer) days per year  
• Newly created modern offices collaborative offices, with free parking and charging points for electric vehicles  
• Car Leasing scheme (subject to conditions)  
• Employee Rewards platform  
• Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t  
• Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting) 

   

Where could this role take you?  

Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.  

About us: We employ around 550 people with an annual turnover in excess of £150m and manage in the region of 16,000 properties across the South-East of England, mainly in the Buckinghamshire area and surrounding counties.  

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. The organisation is clearly focussed on the delivery of its five year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them.  

We support flexible working and welcome applications from all sections of the communities we work in and shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. 

We will be reviewing applications throughout the campaign and may invite candidates to interview at any time, therefore reserve the right to close this role earlier than the published date should a suitable candidate be identified.