Customer Liaison Officer - Housing

Warrington, Cheshire

£24,500 per annum

Full Time – 37 hours per week

Fixed Term - 12 Months

Closing Date: Wednesday 10th August 2022

 

 

 

A growth and regeneration group with a strong social purpose, Torus works in partnership with Liverpool City Region and the North West to improve lives and create thriving, vibrant communities through support, investment, development and regeneration.

 

We own and manage around 40,000 homes in Warrington, St Helens, Liverpool and beyond, making Torus the region’s largest affordable housing provider.

 

Profits generated by group members Torus Developments and HMS are reinvested into our charitable arm Torus Foundation, a community anchor institution, to fund projects that build social capital and fulfil our mission of ‘growing stronger communities’.

 

As a key member of the Torus Asset Compliance team the Customer Liaison Officer will assist to deliver a highly professional service focusing on liaison with tenants, residents, contractors and Torus staff to ensure smooth delivery of compliance services across the property portfolio.

 

The role will focus on Gas compliance within the team to ensure that the servicing programme is delivered in a professional manner and ensure compliance with the regulations. The role is key to delivering an effective service, reducing instances of no access and ensuring customers understand the importance of these regulatory checks.

 

 

This is an important role in which you will:

 

· Liaising closely with Tenants, housing officers & Scheme Managers regarding access and the gas service programme

· Provide a face to face service, visiting customers who are “hard to access” to ensure successful delivery of their gas service and to signpost for additional support where needed.

· General administration including printing letters, updating files, trackers & client systems arranging appointments etc.

· Ensure quick and appropriate resolution of tenant queries or complaints – following the company procedure

· update, monitor and maintain the organisations IT systems to reflect visits, information updates and customer communication

· Engagement with field and work planning teams to support delivery of contractual requirements

 

 

To be successful in this role you will:

 

· Have access to own vehicle, current driving licence and business use insurance

· Have relevant experience of working within housing compliance- or a similar role

· Enthusiastic and self-motivated

· Effective verbal and written communication skills with the ability to engage with stakeholders at any level

· NVQ Level 2 or above in a customer care related discipline (or prepared to study towards this) or equivalent experience

· Experience of the use of Microsoft office software in particular Outlook, Word, Excel and Access

· Takes personal responsibility for own workload. Is confident listening and presenting and able to influence and inspire others and encourage innovation

 

 

Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.

 

In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.

 

'Happy to Talk Flexible Working'

 

We reserve the right to close the job early.

 

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