Are you an experienced Housing Officer/Team Leader looking for a new challenge & the next step in your career growth?

If the answer is yes ...... then we’re looking for a positive, motivated Neighbourhood Team Leader that is passionate and committed to inspiring a team to drive forward  LHP’s vison, values, and business objectives, always ensuring a ‘Customer First’ and ‘One Team’ culture.

As a Neighbourhood Team Leader you will support, coach, motivate and manage a team of Housing Officers and Housing Assistants to deliver excellent and innovative customer service, that achieve LHP housing services’ core landlord functions, with a focus on sustaining tenancies and improving quality of life.

What are Lincolnshire Housing Partnership like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and have recently been awarded a ‘one to watch’ status in our first Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at our office located in Boston or Grimsby, or somewhere else.

The ideal candidate will live within travelling distance of either office & have access to their own vehicle.

What benefits will I get from working for Lincolnshire Housing Partnership?

• An employee wellbeing package through our benefits partner Westfield Health
• Opportunities to learn new skills, knowledge through our fantastic corporate training programme
• A superb employer salary sacrifice pension scheme
• 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
• A family friendly agile working policy

What will I be responsible for as a Neighbourhood Team Leader?

• Monitor and manage team performance against targets, objectives, KPIs and service standards including Housing management contact adherence, while sharing success and best practice across the organization
• Provide support to team members with mentoring and coaching to ensure staff development and the delivery of excellent Customer First housing services, through a ‘Listen, act and Learn’ approach.
• Produce individual, team and department performance reports as required, including analysis of, and interpreting performance data
• Provide effective input into how business processes can be improved, to deliver simple straightforward access to service for our customers
• Ensure that all customer requests are proactively carried out to achieve the performance level required by LHP, following customer SLA & KPI, policies, procedures, work instructions and applying the relevant legislation and timescales
• Establish and maintain clear customer expectations to prevent neighbour disputes. Liaising with the Anti-Social Behaviour Team to ensure that customers comply with aspects of their tenancy agreement relating to nuisance and anti-social behaviour
• Represent LHP in court with regard to legal action necessary for breaches of tenancy-related conditions
• Liaise with external agencies about matters concerning customers’ welfare and behaviour, and attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings

What skills, attributes and experience will I need as a Neighbourhood Team Leader?

• Demonstrable drive to deliver results through people.
• Knowledge and/or experience of the performance management cycle and HR processes, including quality of output, behaviours, and absence.
• Effective internal and external partnership working skills, relationship building, negotiation and influencing.
• Effective communication skills in individual, group, verbal written, electronic, formal and information contexts.
• One-year relevant experience in the social housing sector.
• Knowledge of standard IT applications with the ability to record and retrieve data.
• Effective organisational skills, administrative, self and time management, with the ability to meet deadlines under pressure, without direct supervision away from an office environment.
• Up-to-date knowledge of national housing and social policy issues, law, good practice, and innovation including relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.

What opportunities will I have for progression?

At LHP, we are committed to investing in the development of our employees to enable them to realise their potential.  There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.  We measure our success within this area by the number of internal promotions that we are able to achieve and that we are able to retain our best talent.  The natural career progression routes that would be applicable to your role is: Area Housing Manager.

Offer is subject to a DBS check and satisfactory references.