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Corporate Head of Customers

Employer
Lincolnshire Housing Partnership (LHP)
Location
Lincolnshire
Salary
Competitive - £76,959
Closing date
9 Aug 2022

Job Details

Corporate Head of Customers

Agile/Office based – Boston or Grimsby

Competitive salary £76,959

We are looking to recruit an experienced senior leader to join our successful Corporate Leadership Team.

About the Role:

As a member of our Corporate Leadership Team you will be able to influence and steer our journey to achieve excellence in providing Great Homes and Strong Communities. You will work closely with our Executive Leadership Team, Corporate Leadership Team, the Committees and the Board to ensure that our service is to the highest standard possible and that our value, Customer First is at the forefront of all that we do.

As the Corporate Head of Customers, you will be:

  • Responsible in providing collective leadership, assisting the Executive Leadership Team (ELT) in moving forward the future direction and success of LHP by contributing to the corporate plan, delivering agreed objectives, and associated strategies, projects, and plans.
  • Actively contribute to corporate decision-making, with collective responsibility to support and challenge CLT colleagues.
  • Drive a ‘customer first’ focus and positive cultural change, as part of LHP’s corporate culture.
  • Co-designing and Co -producing services with our customers at the heart giving them more influence over the services we delivery.
  • Draw upon innovation, business intelligence, research, and best practice, in developing options and opportunities.
  • Act as a role model for LHP’s values and culture, embedding a style of leadership that encourages support, empowerment, and accountability.
  • Act as an ambassador for LHP to support our positioning as a pre-eminent provider, with a vibrant brand, and to ensure we are effective in influencing regional and industry thinking
  • Adopt a coaching style of leadership to support a high-performance culture and so that staff are enthused about their contributions and can see their impact and value.
  • Enable staff to work within a framework that encourages high-quality business focused service delivery that improves business effectiveness, efficiency, solutions, and sustainability.
  • Promote and embrace a culture of learning and accountability, to support the Executive Leadership Team in ensuring that all statutory and regulatory compliance requirements are understood and fulfilled.

A full description is available in the Candidate Information Brief

What skills, attributes and experience will I need as the Corporate Head of Customers?

  • Relevant professional qualification e.g. CIH
  • Proven track record of successfully managing diverse teams
  • Substantial experience of delivering customer facing core landlord functions and services across multi-teams
  • Track record of responsibility for delivering to targets and expectations.
  • Experience of collaborating and working as part of an effective management team.
  • Track record of developing and sustaining effective external partnerships that add value to our customers and our service offer.
  • Leadership skills and the ability to coach, motivate and engage others.
  • Ability to engage effectively with all levels including staff, customers and external stakeholders.
  • High level of skills in strategic and analytical thinking.
  • Ability to interpret and analyse financial information and complex data.
  • Ability to present data and information in clear and accessible ways to enable effective decision making.
  • Ability to identify and manage risks and make sound judgements, whilst not being risk averse.
  • Effective influencing and negotiating skills.
  • High level of written, presentation and interpersonal communication skills, with the ability to tailor to a variety of audiences.

What opportunities will I have for progression?

At LHP we are committed to investing in the development of our employees to enable them to realise their potential.  There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. 

We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent.  The natural career progression route that would be applicable to your role is Executive Director of Customers.

What are Lincolnshire Housing Partnership like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and have recently been awarded a ‘one to watch’ status in our first Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at our offices located in Boston or Grimsby, or somewhere else!  There will be a requirement to have face to face interactions with your team on occasions, therefore the ideal candidate will live within travelling distance of either office.

What benefits will I get from working for Lincolnshire Housing Partnership?

  • An employee wellbeing package through our benefits partner Westfield Health
  • Opportunities to learn new skills, knowledge through our fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme
  • 28 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
  • A family friendly agile working policy
  • A company wide recognition scheme

Closing Date:  Tuesday 9th August at 12.00

1st Interviews: Mon 22/08/2022 & Tues 23/08/2022 via MS Teams 

2nd Interviews: Wed 07/09/2022 & Thurs 08/09/2022 in-person at our Grimsby office with members of our Executive Leadership Team

To apply for this vacancy, download the Candidate Information Brief and to complete the Declaration Form, please click 'apply'

 

Company

About us

Lincolnshire Housing Partnership – LHP was created in April 2018 following the merger of two established Lincolnshire social housing providers who have come together to create a new 12,700 home landlord providing affordable rental and shared ownership homes as well as a range of services to help support people and communities.

By coming together, we are combining our strengths to achieve more, creating a more resilient organisation, with the capacity to invest more in existing and new homes. Taking advantage of our size, we’ll also be able to improve efficiency and value for money, while still putting customers and our employees at the heart of our decision-making.

What we do

Covering the whole of the historic east coast of Lincolnshire, LHP provide affordable rental and shared ownership homes as well as a range of services to help support people and communities.

As a charitable community based organisation, we channel profit back into services and projects that benefit you – our customers and local neighbourhoods.

Working for us

We offer a range of career opportunities and encourage our colleagues to develop their skills with tailored training programmes.

We also offer an attractive benefits package including generous leave entitlement, a cash plan health scheme and recognise the importance of a work-life balance.

We’ve made great strides since merger and are now ready to launch our culture change transformation programme, which will see positive change to the way we work and the services we deliver.

To access our careers page please use the following link: https://www.lincolnshirehp.com/careers/

Company info
Website
Telephone
0345 604 1472
Location
Westgate Park
Charlton Street
Grimsby
North East Lincolnshire
DN31 1SQ
United Kingdom

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