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Customer Engagement Coordinator

Employer
Yorkshire Housing
Location
Leeds, West Yorkshire
Salary
£23,074.66 per annum
Closing date
12 Aug 2022

Job Details

The opportunity

We are looking for a Customer Engagement Coordinator to join the team and support the delivery of Yorkshire Housing’s approach to customer insight and engagement and be part of the fundamental key to the success of the Customer Voice and Review Committee.

This role is a fantastic 10 month FTC opportunity because we think this is a great chance for someone to shine!

 

And what about us?

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they’re proud to call home, but we’re also all about making a positive difference in people’s lives. We’re transforming our business by investing in people, processes and technology to deliver a consistently great experience for our customers.

 

What you’ll be getting up to

  • You’ll facilitate and support the Customer Voice and Review Committee to enable them to undertake their roles effectively.
  • You’ll organise committee meetings, working with the engagement team to keep our engaged customers up to date and ensure follow-up procedures are actioned.
  • You’ll continually improve our customer engagement offer which utilises social media.
  • Support segmentation, identifying gaps in customer groups and the best way of engaging with all groups for feedback.
  • Support the analysis of information from CRM, real time information, customer surveys to provide the business with a robust understanding of customer experience
  • You’ll be working collaboratively across teams to share the learning from the analysis of customer insight but also be a go to person for advice and direction around customer engagement
  • Be the first point of contact for all of our engaged customers.

 

Sounds good? Here’s what we need from you…

  • Experience of coordinating and facilitating meetings and events along with general administration tasks.
  • You’ll have previously analysed and presented data, whether quantitative or qualitative. These presentations would be both digital and in-person.
  • Experience of working to deadlines, multi-tasking and coordinating activities and events.
  • Strong ability with social media to engage with customers and obtain feedback.
  • Excellent communication and interpersonal skills.
  • Proficient in the use of ICT systems and Microsoft packages.
  • Ability to work flexibly and in the evening as required.

 

What’s in it for you

In return,  we offer a salary of £23,074.66 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. This will be pro-rated based on the duration of the secondment.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

 

So, now you’re really interested?

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

If you require additional support with your application, please contact our recruitment team via email to recruitment@yorkshirehousing.co.uk.

 

The fine print

The closing date for applications will be Tuesday 26 July , so don’t wait!  

If you’re applying for this role internally, you must inform your current Line Manager.

This is a 10 month FTC opportunity.

 

Our values

We’re looking for people who want to get stuck in and make a positive difference to people’s lives. We want you to own the work you do and achieve impact.

You’ll make it happen by being curious and creating trust with our customers and each other. We want you to love what you do and have fun along the way.  

A bit more about us

We’ve got a few ‘house rules’ at Yorkshire Housing (no pun intended!). One of them is work is something that you do, not somewhere that you go and another is that we think in careers, not jobs. Our flexible working environment and friendly culture means you can be yourself, take advantage of development opportunities and succeed – that’s just how we roll. 

We’re inclusive and welcoming and offer a fun and open culture with a shared belief in making a positive difference to people’s lives – it really does feel like joining a big family!

Company

We are Yorkshire Housing by name and Yorkshire is our focus. We own and manage nearly 20,000 homes – and are developing thousands more.

Our vision is making it possible to have a place you're proud to call home.

You might think of Yorkshire Housing as ‘just’ a housing provider, but we’re so much more than that. We’re here to make a positive difference in people’s lives. So, as well as owning and managing nearly 20,000 homes (and counting) across Yorkshire, we also:  

  • Offer money and tenancy coaching  
  • Help older customers live at home independently  
  • Adapt homes to match the needs of our customers   
  • Carry out repairs and replace items before things go wrong  
  • Provide antisocial behaviour support  
  • Get involved with work in the community  

 

OUR PRIORITIES 

Our five priorities that will help us achieve our vision are:

 

Great Customer Experience 

We’ll listen to customers and use what we know about them to shape our services. Oh, and we’ll provide extra support where it’s needed. 

 

Homes and Places to be Proud of  

We’ll create homes that people want to live in. 

  • Quality  
  • Safety 
  • Affordability 

We’ll also be kind to the planet and aim to be one of the first UK housing associations to stop using gas heating and hot water systems.

 

Growth 

We’ll deliver 8,000 new homes by 2030. They will be energy efficient, sustainable and affordable to live in. We’ll also refresh our Help to Buy and social and affordable rented options. 

We’ll achieve these priorities by focusing on being:  

 

Employer of Choice 

We’ll lead the way and make a name for ourselves as an employer. We’ll give you the right support and tools to succeed, plus a package full of benefits.

 

Strong, Resilient and Innovative Business 

We’ll invest in all the right things, from our ICT to our people. This will make us stronger, helping us to make a difference to our customers and be a business that people want to work for and with. 

Company info
Website
Telephone
0113 825 6000
Location
The Place
2 Central Place
Leeds
West Yorkshire
LS10 1FB
United Kingdom

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