The vacancy

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford. 

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most. 

Our Residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. 

We are currently seeking a Service Charge Assistant to join the Rent & Service Charge team to assist with the management of the service charges for our properties. Ensuring that customers receive an excellent service and queries are answered within proscribed timescales. 

What you will be doing:  

• Working within allocated area of responsibility to assist the rent and service charge setting and service charge reconciliation process. 

• To assist the delivery of excellent service to the rest of the organisation, working with colleagues to ensure customers receive a value for money service.  

• To assist with income maximisation as directed and ensure customers are provided with an excellent service.  

• Utilise data analytics to uncover inconsistencies and other issues. 

We’d love to meet someone with:   

• Excellent numeracy skills and an ability to understand, analyse and manipulate information and data 

• Good IT skills with proven ability to use Finance Systems, Microsoft applications, particularly use of Excel and other software packages  

• Finance or Housing/Property experience 

Amongst what we offer you is:  

• A competitive salary of £26,456.44 

• 28 days holiday PLUS Bank Holidays 

• A generous contributory pension scheme 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

Please note the successful candidate will need to complete a basic DBS application. 

Closing date: 8th August, 2022  

Interviewing through the campaign  

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.

We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.