What you'll do

Do you like speaking to people, being helpful and delivering a positive customer experience every time?  Are you looking to work in a friendly and supportive team?

You’ll be telephoning Optivo residents to complete customer satisfaction surveys, accurately recording responses and feedback onto our systems.

You’ll use your excellent communication skills to build positive relationships quickly, even if the person that you’re speaking to is unhappy.  You’ll be able to deal with customers effectively and objectively, diffusing emotive situations where necessary.

This role is offered on a fixed term contract for 6 months, working on a part-time basis for 22 hours per week.  We can offer a hybrid working arrangement, with regular days working from our offices in Sittingbourne, alongside working from home.

What You’ll Need

Excellent interpersonal skills with the ability to communicate effectively with both internal and external customers.

You’ll be computer literate, able to take notes and input them onto our systems quickly and accurately.

You’ll be self-motivated with a ‘can-do’ approach to your work and problem solving.

Closing date: Sunday 21st August at 23:59

In the event of a high volume of strong applications Optivo reserve the right to close the application deadline early.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

What's in it for you

• Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.