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Head of Customer Service

Employer
Warrington Housing Association
Location
WA1 1SR, Warrington
Salary
£48,700
Closing date
29 Aug 2022

Job Details

This is an exciting opportunity for an ambitious individual to make a real difference. We are a financially strong and independently minded organisation. Proud to be part of the Community Housing Sector, working across Warrington to improve lives and opportunities.

Since 2017 we have been on a journey of significant change and we are looking for someone who can help us continue that journey and help cement the good progress we have already made.

You will have an ambition to succeed. Someone who can help us deliver the best possible service to customers but also drive forward and manage the delivery of our Customer Engagement, Tenancy Management, Older People and Customer Service Strategies,. This is a great opportunity for the right person to make their mark.

Our new Head of Customer Service will be a member of the Senior Management team, assisting the Exec Director of Operations to develop and deliver the strategic aims of the Association. You will lead a culture of continuous improvement; customer focus, collaborative working and innovation within the directorate.

You will have previous experience of working with the housing sector and have a strong background in service improvements, change management and delivering customer- focused outcomes.. You will help us to deliver on our approach to sustainability and providing a service which meet customers’ changing needs..

You will have excellent communication skills, proven project management skills, a strong customer focus, and a sound understanding of the challenges and opportunities faced by the housing sector.

For further information about the role, please contact Fiona Evans, Head of Corporate Services fionae@wha.org.uk

To apply, please send your CV & covering letter to jobs@wha.org.uk

Closing Date:  Monday 29th August 2022

Interviews: w/c 5th September 2022

Company

Warrington Housing Association was established in 1975 and we currently own and manage 1284 properties in the Warrington area. The Association is a registered society under the Co-operative and Community Benefit Societies Act 2014 with tax-exempt, charitable status. 

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