We have an exciting opportunity to join our team as a Surveyor! You will be working in our Care and Support Team to provide a professional qualified and comprehensive surveying and technical service to clients enabling them to choose and achieve appropriate housing solutions and in line with promoting independence, wellbeing and inclusion, to include advice on energy efficiency measures, repairs and maintenance.

Benefits:      

Contributory pension scheme 4% matched contributions, 25 days annual leave in addition to bank holidays, Employee assistance programme (including 24/7 telephone advice, information portal & face to face counselling). Extensive annual Staff Wellbeing programme. Flexible annual benefits allowance of 1% of salary for dental, healthcare, shopping vouchers, technology etc). Access to an extensive range of corporate discounts on shopping, travel & days out. Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer bbq, Christmas party, festive fridays etc. Recruitment Refer a Friend fee. Long service awards.

Overview

Town & Country Housing is an award-winning provider of affordable housing.   Town and Country Housing are a regional subsidiary of Peabody Group. This is a fantastic opportunity to become involved in the exciting development, which brings together two strong organisations to deliver more much-needed homes in the South East.

JOB TITLE:                          Surveyor (Care and Support)

RESPONSIBLE TO:           Surveying Manager

PURPOSE:

To provide a professional qualified and comprehensive surveying and technical service to clients enabling them to choose and achieve appropriate housing solutions and in line with promoting independence, wellbeing and inclusion, to include advice on energy efficiency measures, repairs and maintenance.  

KEY ACTIVITIES:

• To inspect and survey client’s homes providing a technical assessment and advice regarding repairs and improvements. Provide guidance to enable clients to make informed decisions around independent living, health and well being in accordance with the requirement of stakeholders and funders.
• To prepare drawings using CAD, schedules of works or schedule of rates and specifications as required for building control, Planning Authorities and invitations to tender for grant approval to agreed timescales.
• Strong knowledge of technical legislation and building law such as Building Regulations, British standards, VDM 2015, planning permission, lawful developments and the Party Wall 1996 etc Act.
• To utilise external technical resources as appropriate.
• Hold a caseload of clients and provide them with support in either their own homes or at an alternative venue if required.
• To manage the technical workload from initial inspection to completion, to meet performance targets set by Local Authorities, Operations Manager (internally) and any other stake holders or partners.
• To hold regular case review meetings with the relevant Grants Officers and Occupational Therapists and to use contacts with these and other outside bodies to resolve technical problems including formal and informal complaints, ensuring that our services are well represented.
• To work with the team to develop a customer orientated culture, ensuring that audit checks are made on a selection of actions initiated to conform the client has received a satisfactory service and develop and maintain protocols and partnerships working with other agencies.
• To provide technical information and monitoring reports as required to internal and external contacts, be able to analyse information and recommend action where necessary. To investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
• To agree timetables, works programmes and remedial action with builders and keep accurate records.
• To contribute to maintaining and reviewing the HIA Contractors list, providing evidential information on recent performance as requested.
• Clearly explain the remit of the service to a range of clients and other professionals as appropriate.
• To investigate and respond to client enquiries and complaints within own area of responsibility ensuring that timescales are met in line with key performance indicators and complaints policy.
• Ensure accurate records both paper and electronic are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators, forming part of our continued performance programme and ensuring confidentiality at all times.
• To ensure that correspondence and comprehensible file notes on all contacts with or about the clients are kept on file and that file notes are factual and free from personal opinions and where appropriate, are clearly identified as confidential.
• To attend regular case update/review meetings with the casework administration team providing essential up to date information on each case.
• To engage proactively with the groups health and safety procedures, including those relating to gas servicing, asbestos and legionella and implement the our Health and Safety policy, ensuring that all practices and procedures are undertaken in accordance with providing a healthy and safe working environment for staff and clients.
• Implement effective safeguarding practice for vulnerable adults and children in accordance with Local authority and our policies, guidance and protocol.
• Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with our policy.
• Participate in and actively promote and market the service to a wide range of individuals, groups, associations, stakeholders and partners.
• To participate in reviewing and improving policies, procedures and IT systems to make services more efficient and effective.
• Implement the associations equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
• Implement and maintain safe practices at all times in accordance with our safety policy.
• Carry out risk assessments with regard to personal safety and that of others within proximity of working environment.
• Support the group’s diversity and customer involvement strategy in all aspects of work.
• Work in collaboration with other directorates and colleagues as required.
• Identify your own training needs for personal development.
• To undertake such duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.