Customer Service Officer 12 months Fixed Term
- Employer
- Cheltenham Borough Homes
- Location
- Cheltenham, Gloucestershire
- Salary
- £20,736 with annual increments to £21,905
- Closing date
- 21 Aug 2022
View more
- Function
- Community and Customer Services, Anti-social behaviour, Care and support, Homelessness, Housing / neighbourhood management, Revenues / benefits, Supported / sheltered housing, Tenant services, Tenancy representative
- Seniority
- Officer
- Contract
- Fixed Term Contract
- Hours
- Full Time
- Organisation Type
- ALMO
The vacancy
To provide outstanding customer service in our contact centre, dealing with customer enquiries at the first point of contact. Being able to deal with difficult situations in an empathetic and caring manner, whilst always having the customer at the forefront of all decisions made.
We are embracing agile working so there may be a need to work from the area offices, contact centre, or any other CBH office.
Key areas of responsibility
·Use a contact centre type telephony system ·Offer support and guidance to customers effectively ·Promote and support the usage of the customer web portal ·Effectively process incoming and outcoming mail ·Ensure relevant information is process and passed to colleagues using a contact database ·Provide timely and accurate reports ·Continue to provide an excellent telephone service by answering 90% of calls in under 60 seconds and aim to resolve at first point of contact
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