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Head of Housing Management

Employer
Greenacre Recruitment
Location
Cornwall
Salary
£59,973 – 73,298
Closing date
26 Aug 2022

Job Details

Head of Housing Management, Cornwall Housing

Location: Bodmin, Cornwall (agile working available)

Salary: £59,973 – 73,298

Duration: Permanent

 

Following the successful appointment of the new MD at Cornwall Housing, we are now turning our attention to recruiting 4 new Heads of Service, one of which is the Head of Housing Management.

 

Change is happening at Cornwall Housing Limited (CHL), and this is demonstrated by the recruitment of a new executive team who bring considerable experience of delivering excellent housing services.  Together with the Board, Corserv and Cornwall Council there is a real commitment from the new leadership team to deliver housing services that are not just fit for purpose but are innovative and truly reflective of the needs of the local residents in Cornwall.  The next stage of the journey is to recruit to the Head of Service roles.  Cornwall Housing are looking for people who are experts in their fields and will deliver great services that are not just safe and in line with legislative standards but go beyond this to meet needs and exploit the focus on the housing white paper to drive customer satisfaction.  They need people who can de-escalate problems and find solutions, who love working with local residents and who genuinely want to deliver great and enjoy having the freedom to put solutions that work into action.  You will need to build your team morale after a period of prolonged change and be resilient as there are many things that are needed to be improved upon.  In return you will be supported to be the best that you can be and be part of an organisation that is definitely on a journey.   

 

 

What will you do in the role?

  • As a Head of Service in Cornwall Housing (CHL) working with the Executive Director of Housing Operations to contribute to the wider strategic direction of the Company focussing on key priorities
  • Provide strategic input to the CHL Business Plan Lead the operational service areas ensuring that financial targets and business objectives as set out in the business plan are met.
  • Support the development of people and establish a high-performance culture supported by an appropriate operational delivery structure.
  • Lead the delivery of good quality services ensuring the requirements of customers are met, treated fairly and are satisfied with the service
  • Effectively lead and manage the Lettings, Estate Management, Specialist Services, Voids Management, including the technical client function.
  • To be a member of the CHL Senior Management Team and work collaboratively with team members, CHL Board members and CORSERV Directors
  • Ensure the alignment of these to the strategic direction of the Company. Supervise and control the delivery of own services to ensure optimal and efficient use of resources and that all relevant professional, legislative, regulatory and policy standards are met
  • Work with involved tenants, and wider tenant base to improve service delivery.
  • Provide support and expertise, as appropriate across all areas of the Company’s services Lead the service ensuring that financial targets and business objectives as set out in the business plan are met.

 

Who would excel in this role?

  • A successful and consistent achiever in senior leadership – preferably at Head or Assistant Head level.
  • A confident strategic thinker, with the ability to operate confidently at a senior level, with clients and stakeholders and give expert advice and constructive challenge to influence operational and strategic decision making.
  • A resident/ customer focused leader, who puts customers at the heart of what they do and engages fully and effectively with tenants and other customers.
  • Someone who delivers a right first-time customer focused service

 

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Company

Greenacre is a specialist recruitment business, operating across property services and asset management (public and private sector), housing services, registered care, development and regeneration and interim and executive level housing. We partner with a number of RPs, Local Authorities and ALMOs and we have begun to build strong links with maintenance contractors and consultants that supply to the social housing sector.

We marry expertise and excellent customer service with a straightforward and honest approach that produces quality outcomes faster and easier. We work beyond the average recruitment remit, providing a bespoke service which puts our customers first.

We believe our track record speaks for itself. Our founders remain deeply involved in the development of the company, which is reflected in our consistency, strong company values and our disposition to be innovative, yet considered in our approach.

Company info
Website
Telephone
01462 429750
Location
100 Hermitage Road
Hitchin
Hertfordshire
SG5 1DG
GB

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