Neighbourhood Officer 

Salary range: £26,986 -£31,776 [based on experience] 

Type: Permanent 

Hours: 37 hours 

Work pattern: Monday to Friday  

More than one permanent position with administration bases in: Location: Coventry, Birmingham and Worcester – please specify preference when applying.

Additional role in Hereford, 37 hours on six months fixed term contract, which may extend. 

All roles are hybrid and agile, with a mix of home/remote and on-site/in-person working.  

We are brave, we are ambitious, we are honest and we are Citizen! 

In a competitive job-market, we want to attract the best candidates to join our team. This could be your chance to advance your career and join an award-winning, leading housing organisation with a clear social purpose, enabling you to make a real difference to people’s lives.

We encourage colleagues to Live Work Better and offer a range of hybrid working and flexibility and benefits:  

• Generous annual leave and pension contributions with enhanced family/parental leave  
• Benefits of Medicash scheme, Life cover, Employee Assistance and Wellbeing programmes.  
• Extensive learning and development opportunities and career coaching.  
• In these roles we encourage a CIH qualification and to recognise professionalism, reimburse an annual professional subscription. 

About you: 

We are looking for housing professionals with housing management experience. A clean driving licence and use of a personal vehicle. You must be IT literate and able to record data accurately and methodically. You will have excellent communication skills to tackle difficult issues, be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision. 

You will be responsible for:  

• Overseeing patch-based, tenancy management and estate issues.  
• Dealing with anti-social behaviour from low level to serious cases and being actively involved in multi-agency work to resolve issues around people and place.  
• Dealing with sensitive safeguarding matters and casework.  
• Manage starter tenancies and the relationship with our new tenants.  
• Carrying out regular block and estate inspections.  
• Taking handover of new build properties.  
• Conducting tenancy reviews for all properties within the allocated patch  
• Reviewing service charges and depreciation and monitoring standards of service. 

You will be expected to deliver excellent services to customers to achieve targets and high levels of customer satisfaction as well as delivering and demonstrating the vision and values of the organisation. If this sounds like you, you’ll feel right at home at Citizen.  

We are committed to diversity and inclusion and welcome applications from everyone. If you need this information in an alternative format/language to enable you to apply, please visit our website at citizenhousing.org.uk 

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks. 

This post is subject to a Basic DBS check (Disclosure and Barring Service). 

Closing date: 2nd September 2022 

Interview date: 6th September 2022   

Please be aware that when applying for a permanent position we are only able to accept applications from individuals who are eligible to work on a permanent basis in the UK. The details of the acceptable documents will be advised to you following success at interview. If further information is required, we would refer you to the Home Office website  

We advise that if you are successful at interview, you will be required to confirm your eligibility to work in the UK. A copy of this will be made and kept on your personnel file.