If you’re on the market for a new customer focused role with a twist then we have great news for you!

Here at Yorkshire Housing were on the lookout for an Income Support Officer to join our income team.

What we’re all about  

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future tenants to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door. 

We’re a dynamic and innovative housing provider, and we’ve got big growth plans (8,000 more homes in the next 8 years to be exact). We need the right people in the right roles to make it happen. Are you interested yet? 

What you’ll be getting up to 

A huge part of this role will be acting as an initial contact for our customers with income related issues, and acting as a triage to get them a resolution as well as owning all administration processes.

You’ll also be responsible for daily recording of income related data and making sure this is up to date.

You’ll be supporting the Income Officers with the collection of rent debts whilst promoting “rent on time”. This includes rent, service charges, recharges and legal costs for both current and former customers.  You’ll also be negotiating affordable and sustainable payment plans with customers.

Managing and making sure we’re being proactive in our communications whether this is internally or externally.

Full details can be found in the attached Job Description.

Sounds good? Here’s what we need from you…

• Be great with people!
• Willingness to learn, develop and continuously improve our customer experience.
• Experience in a customer service environment and the ability to assist in dealing with complex customer cases and challenging situations.
• Great organisational and time management skills.
• Adaptable and flexible to a changing and varied workload and changing priorities.

It would be a bonus if you had: 

• Previous experience of working in an income collection setting.
• An understanding of different tenure types.
• Were familiar with Dynamics 365.

Full details and requirements can be found on the attached job description.  

What’s in it for you 

In return,  we offer a salary of £24,371 rising to £24,848 per annum for a 35 hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.  

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.  

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional. 

So, now you’re really interested? 

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.  

If you require additional support with your application, please contact our recruitment team via email to recruitment@yorkshirehousing.co.uk.  

The fine print  

The closing date for applications will be 22nd August 2022 but we might close it early if we get lots of fab candidates, so don’t wait! 

Interviews will be taking place on 24th & 25th August 2022 at our new workspace in Leeds – The Place!

If you’re applying for this role internally, you must inform your current Line Manager.