Property Manager
- Employer
- Origin Housing
- Location
- Harrow, London (Greater)
- Salary
- £36,000pa - £39,000pa
- Closing date
- 28 Aug 2022
View more
- Function
- Homes and Asset Management, Asset management, Sales / Lettings
- Seniority
- Officer
- Contract
- Permanent
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
Origin – shaping communities; building lives
Origin exists to make change happen for the good of communities. We help people by providing affordable homes – but that’s not enough. We support vulnerable residents to lead happy and better lives. We empower our staff to take action and rise to every challenge with ‘can do’ positivity.
Good people are the future of our innovative, working community. We have placed a brand new and exciting ‘People’ strategy at the heart of our culture – to support training and personal development, to deliver our values, to move Origin forward.
We describe this new approach as NWOW: New Ways of Working. NWOW is about meeting business outcomes, you’ll enjoy greater autonomy over how you deliver your role, how you manage outputs and when you spend time at work, allowing you to benefit from any productivity gains in the course of delivering your role.
This shift in culture will be built on a mature and mutual relationship of trust between managers and yourselves, ensuring we live up to one of our key values of Build Trust. By working with this new relationship model we can aim toward focusing on ‘outputs’ and not ‘outcomes’. Space is allocated to ‘activities’ and not ‘individuals’ by providing a range of flexible working options that benefit both customers and staff. As a result your work can takes place at the most effective location and at the most effective time. Put simply, flexibility becomes the norm rather than the exception. This is the new Origin Housing way of working.
Our vision for this role
We’re looking for a highly motivated and experienced Property Manager with a track record in managing mixed tenure housing schemes, providing a high level of customer service to join our team. Sitting within the Homeownership team you will report to the Homeownership team manager and be responsible for the overall management of one of our high-end new developments based in Harrow. You will be based on site at the scheme and be the first point of contact for all stakeholders and more importantly our residents, for any queries or concerns relating to the development.
You will be expected to build strong relationships with our colleagues within in the Development team to manage the latent defect process and ensure a swift resolution is provided to any reports.
This role will be the first point of contact for a wide range of stakeholders, including our residents for any queries or issues relating to the development.
We want a ‘one stop shop’ approach to resolving issues and ensuring a first-class service is delivered.
What you’ll do
This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.
At a glance you:
Will be responsible for the overall management of a new development comprising of 182 mixed tenure homes.
Have responsibility for overseeing the delivery of all services and actions required for the development, including Estate contracts.
Proactively communicate with tenants and residents on all matters relating to the development, including general housing management issues
Act as a champion for the customer and drive a resident involvement culture across the development
Deal with day to day leasehold enquiries such as lease extensions, solicitors enquiries and general lease related issues including permissions and alterations.
Experience in mixed tenure housing management and understanding of leaseholder and service charge issues
Be innovative with ideas and solutions to improve service delivery
Ability to manage a small team
A good understanding of Housing and Tenant law and relevant legislation
Take the lead by prioritising and solving problems in tangible ways
Direct your energy towards moving things forward by having a positive, can-do attitude
Build trust by being a confident communicator and listener
Reach out to people and take a real and non-judgemental approach to life
Remember the little things and go the extra mile.
What you’ll need
A motivational approach
Collaboration is highly important; you’ll need to demonstrate your experience of managing a wide variety of property management issues.
Relationship building skills
We work with a lot of third parties; therefore, you will need the ability to build and maintain positive working relationships
Proven ability
We operate at a high level; you’ll need to demonstrate a track record in delivering high
level of service with positive outcomes.
Cover for colleagues on other schemes when requested
A strategic brain
We move things forward and get things done; you’ll need experience of working in a fast paced and demanding environment with the ability to think quickly on your feet
Confident writing skills
You’ll need to be a confident communicator across all channels but, specifically, you’ll need experience of producing written reports for a variety of audiences.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your experience meets the role above. To find out more about us simply visit www.originhousing.org.uk
Please note we will be asking for satisfactory references and DBS check. Successful applicants for interview will be contacted within seven days after the closing date.
Benefits for the right person
We reward our people for the work they do. We appreciate commitment, initiative and going the extra mile. At Origin, our comprehensive range of benefits care about the ‘whole’ person. As well as offering you great-to-have discounts, we look after your health and well-being too – personalising your benefits package to you. We offer:
Access to a range of discounts on services, products and experiences. Not simply picked at random but personalised to you
Tailor-made Healthcare plans and/or insurance plans – let us know your preference
An Employee Assistance Programme that supports your well-being and is there to provide valuable help at all times
A choice of rewards that you choose where to spend
An Awards recognition scheme that champions individual achievement
See our new benefits portal where you can select the options that suit your lifestyle.
Company
About Origin Housing
We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
Origin Housing started life in 1924 as St. Pancras House Improvement Society, a charitable organisation founded by Father Basil Jellicoe because of a belief that good quality affordable housing is a foundation for a successful life.
Thanks to a subsequent series of mergers with other organisations: Humanist Housing Association, Griffin Homes, and Lee Housing Association, we now work in 14 areas across North London and Hertfordshire.
Our vision Great homes: places where people are proud to live
We want to provide homes that people are proud to live in. Housing is a long-term commitment so it is important to us that we build quality property and continue to invest in keeping homes at modern standards over many decades.
We buy land and build homes for rent and for sale. We also buy homes directly from private house builders.
The homes are for:
- letting at a subsidised rent;
- part-rent part-buy (called shared ownership);
- outright sale – the profits from which support our charitable objectives.
We finance this by: raising loans; proceeds from sales; along with a small amount of government grant.
Positive people: responsive caring staff getting services right for customers
We strive to be a top-performing landlord, property manager and provider of care and support services. We want our customers to be positive about the services we provide. This means it is crucial that our staff are skilled, dedicated and positive people who are committed to providing the best possible customer service.
We recognise that to do this means we must listen to our customers, so we regularly seek feedback and work with customers to improve services is central to the way we operate.
Strong communities: helping people and neighbourhoods thrive
Our aim is to help people and neighbourhoods to thrive. Working in partnership with Local Authorities we provide under contract a range of care and support services to people who are vulnerable due to learning disabilities, old age or other issues.
We want our communities to be places where people feel safe and proud, and where they can aspire to reach their potential. To help achieve this, we run and support initiatives to encourage inclusion and involvement, helping people to become actively involved in building sustainable, healthy and vibrant neighbourhoods. We provide support for people to find sustainable employment, manage their money, and stay in their homes for longer.
- Website
- http://www.originhousing.org.uk/
- Telephone
- 020 7209 9222
- Location
-
St Richards House
110 Eversholt Street
London
London
London
NW1 1BS
GB
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