ERP Technical Support Analyst
- Employer
- Clarion Housing Group
- Location
- England, Norfolk, Norwich
- Salary
- £40373 - £47490 per annum
- Closing date
- 15 Sep 2022
View more
- Function
- Corporate Services, IT
- Seniority
- Officer
- Contract
- Fixed Term Contract
- Hours
- Full Time
- Organisation Type
- Housing association / RP
Job Details
£40,373 to £47,490 per annum
Hybrid. Norwich based - flexible home/office working
36 hours per week
Fixed Term Contract to January 2024
Do you have experience of ERP systems? Are you looking to step into a role where you can learn about multiple aspects of Clarion's work? Do you have an inquisitive mind and great customer service skills? If so, this could be your next move.
An exciting opportunity has arisen for an experienced ERP Technical Support Analyst to focus on the Dynamics 365 for Finance and Operations platform and be responsible for contributing to, supporting and managing of the platform and associated services.
About The Role
You'll be responsible for providing specialised system configuration, maintenance and support ensuring the platform and other applications work as expected. You'll contribute to software vendor and supplier management processes and activities in collaboration with the Technical Support Team Leader. Expertise will be required to analyse and develop requirements, implement enhancements to the platform.
You'll be the main point of contact for any ERP related issues, working with key business stake holders and working alongside 3rd party suppliers as well as Procurement, Housing and Finance colleagues.
About You
You'll have an understanding of the Microsoft technology stack, be competent in the configuration and/or development of Dynamics 365 for Finance and Operations. Additionally, you'll be able to demonstrate experience in working directly with business customers to scope and analyse complex business requirements and delivering solutions to meet their outcomes.
You'll also have the below skills/experience;-
Proven track record for delivering a high quality service
Demonstrable experience of working towards and achieving team and department KPI's and managing exceptions
Demonstrable experience of working to shifting priorities in a complex and busy change environment
A good understanding of the current business processes related to the ERP platform
Experience of delivering successful system changes
Experience of using, supporting and maintaining a wide range of core business applications
Knowledge of Azure (or cloud) principles and security
Ability to influence and negotiate with 3rd party suppliers
This is a great opportunity to work in a varied role within a supportive, collaborative team. We are looking for a dynamic and engaging communicator with the ability to nurture key working relationships.
If you feel your attributes and skillset match our requirements, then we welcome your application.
What you can expect from us
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Flexible and agile working for the majority of our employees.
Other perks
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.
CVs are being reviewed upon receipt. Act now and apply today!
For further details on this vacancy and to download the role profile ERP Technical Support Analyst please visit our website or click 'apply'.
Ability to travel occasionally may be required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Company
Clarion Housing Group
Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Building homes. Developing futures.
- Website
- https://www.clarionhg.com/
- Location
-
6 Tooley St
London Bridge
London
GB
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