We're looking for two Customer Home Experience Executives to ensure our customers receive the very best service and experience at each touch point of their journey with us. The roles are based in London and Midlands/South West, so you must have the ability to travel to cover your designated area.

1x Home Based - London and 1x Home Based - Midlands/South West - ideally in the vicinity of Warwick due to site locations.

We'll look to you to provide a best in class Customer Service to Shared Owners and Market Sales Purchasers when they complete the sale on their new home, and represent your customer's requirements. You'll deliver outstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand the unique features of their home and you'll be responsible for creating high quality Home User Guides.

You'll be required to provide an excellent customer experience whilst settling a customer into their new home, and answer any queries they may have professionally, ensuring their experience of key collection and handover is positive.

Other responsibilities include:

• Ensure customer satisfaction targets are met
• Pre completion checks are carried out to ensure homes are ready for customers to move into
• Ensure landscaping and communal areas are customer ready
• Strong organisation skills to manage own diary
• Drive a personalised customer experience
• Build good working relations with interacting teams across the business
• Issue resolution

You'll ideally have experience in the housing and or new build homes industry with a passion for delivering excellent customer service.

If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today!

What you can expect from us

Clarion is dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates
• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service
• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
• Matched pension contributions of up to 7.5% of your salary with generous life assurance
• Flexible and agile working for the majority of our employees

Other perks

• Company Bonus Scheme
• Eye care vouchers
• Holiday trading scheme allowing you to buy and sell leave
• Free counselling and legal advice scheme for you and your family
• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Sunday 28th August 2022 at midnight.

For further details on this vacancy, please click 'apply' or visit our website.

Applicants must be able to travel across the region to visit our sites as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Latimer

Latimer is the development arm of Clarion Housing Group. We exist to build homes and create communities, playing our part in tackling the housing crisis.

What sets Latimer apart is our long-term commitment to the people who live in our homes. Our model is not to build and then move onto the next site. We are long-term stewards of place, committed to building sustainable and thriving communities.

We are part of a social business, reinvesting our profits back into building more affordable homes and supporting Clarion residents.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.