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Income Officer Opportunities

Blue Octopus Recruitment Ltd
Rochdale Rochdale / Home
Salary: £28,000 + Benefits + 30 Days Holidays + BH
Closing date
3 Dec 2023

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Corporate Services, Finance
Full Time
Organisation Type
Housing association / RP

Job Details

Permanent – 36.25 Hours – Full Time

RBH currently have three opportunities for Income officers to join our Customer and Communities Team, to provide a joined-up customer focused income service to all tenants, whilst supporting tenant sustainment. You will be required to maximise income collection, ensuring performance indicators and service standards are met and maintained.

Who are we looking for?

  • Excellent customer focus and experience of providing a customer facing service to customers in an arrear’s recovery or similar role.
  • Ability to translate customer needs into service delivery and to gather, interpret and relay information from them.
  • Negotiation and advisory skills to assist tenants to seek resolutions to their financial difficulties.
  • Be performance focussed and comply with company targets and deadlines.
  • Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
  • Ability to make effective decisions and deal with challenging situations effectively.
  • Working knowledge of housing and welfare benefits, legal proceedings relating to arrears recovery and all relevant housing legislation.
  • Numerical skills.
  • A commitment to the values and mission of RBH, with a passion for promoting social inclusion and sustainable communities.
  • Flexible and Adaptable approach.

What's in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: -

  • SMART working arrangements
  • Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
  • Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
  • You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
  • Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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