Tenancy Support Partner x2 

Salary: £35,790.30 pa + essential car user allowance

Location: Letchworth, Hertfordshire (Flexible / Hybrid working) 

Hours: full time 

Contract: Perm 

Closing date: 22nd November 2023 

Settle could have the exciting opportunity you’ve been looking for, we’re recruiting two Tenancy Support Partners to join us. 

You will be passionate about housing and the importance of supporting residents to help sustain their tenancy’s. You will work with residents with low resilience and vulnerabilities who either need intervention or the support of the appropriate specialist agency who you will refer to.  

You will be able to build effective relationships with partnership agencies to ensure clear lines of accountability and effective case management. You will have the ability to manage challenging and complex cases ensuring that residents are supported throughout the time you work with them. Your role will support improved connections between colleague and resident – building stronger relationships and providing neighbourhood services that are accountable and responsive. 

Job requirements: 

• Work in partnership with residents who need an additional level of support to help sustain their tenancies  

   

  manage tenancy support cases in line with policy, procedure and legislation  

   

  Prioritise reports of safeguarding concerns about vulnerable children/adults to support residents in living a life live free from abuse and risk of harm  

   

  carry out detailed assessments of needs and associated risks for each case  

   

  refer into and attend the complex case panel where cases require additional support from colleagues  

   

  refer cases to partner agency’s where the work is beyond your scope of control, ensuring sufficient detail is provided 

   

What we're looking for: 

• experience of working with high level cases where residents require intensive levels of support  

   

  passionate about social values and providing high quality support to help sustain tenancies  

   

  knowledge of social housing including welfare benefits and tenancy management  

   

  experience of planning, coordinating and delivering 1:1 intervention work  

   

  understanding of the impact low resilience and poor mental health has on resident wellbeing and need 

   

  up to date knowledge of housing law including safeguarding legislation and best practice 

   

  Full clean UK driving licence and access to vehicle for work 

   

What we offer: 

We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are available too. 

We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.  

We look to offer a flexible working approach where we can, and most roles (business dependant) usually offer a hybrid working model. 

Our story 

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing. 

In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper. 

The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housing association in Hertfordshire and Bedfordshire. 

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