Tenancy Sustainability Manager 

Location: Portishead and Weston-Super-Mare (Agile working) 

Salary: £50,000 per annum  

The Vacancy  

Permanent (37 hours per week) 

We are looking for an experienced Housing Manager, who will lead on our two key services for Customers, The Customer Service Income Team and our Anti-Social Behaviour Service.  

You will lead the service to create a multi-disciplinary tenancy sustainability team, who will deliver exceptional service every time. We are looking for someone who can champion sustainability throughout the organisation and influence the development of organisational strategy and lead, develop and motivate skilled customer income and anti-social behaviour teams.  

Main Responsibilities 

Your main responsibilities will be to lead your service, providing support and guidance whilst managing and taking responsibility for the two Assistant Managers, one for the ASB service and one for Customer Income. You will resolve complex queries, reviewing and implementing policies and new processes and will work collaboratively across the business to create a motivated, high performing team! 

You will lead the Customer Income and ASB services to develop a service which helps customers sustain their tenancies, whilst leading and developing the Anti-Social behaviour service to ensure that the service is high quality, suportive and responsive in its approach to our customers.  

Working with the Customer Income service, you will embed all debt collection activity into the service and regularly review and refresh policies and processes in line with new legislation.  

We are looking for someone to ensure that all training for colleagues in the service focuses on developing a professional, multi skilled team who have both the knowledge and the resources in place to deliver an excellent experience to our customers.  

If you are an effective, collaborative leader with a great track record for delivery and a passion for delivering an experience to all our customers, then this is the job for you! 

About you  

We are looking for someone who has experience in leading, developing and motivating housing services teams to deliver a great service. The successful candidate will have a formal housing qualifications, or working towards one, with a deep understanding of housing law and it’s implications in tenancy management.  

You will be a strong influencer; both with colleagues and with external stakeholders and have the ability to develop strong working relationships. 

Closing date: 27th November 2023 

Interview date: To be confirmed