Income Team Leader - Housing
£35,286 per annum
Burton Upon Trent – Hybrid Working
Full Time, Permanent
We have an opportunity for an Income Team Leader to join us to work closely with our Income Manager and be responsible for overseeing income collection across general rented properties, current former tenancy arrears and all sub account monies owed.
You will be required to provide support & guidance for the team in dealing with day to day and complex cases ensuring appropriate action is taken in line with our desire of sustaining tenancies and reducing turnover.
You will be responsible for ensuring excellent customer services in a challenging environment, whilst also supporting the team to have direct and professional conversations regarding any enforcement action.
You will therefore need:
- CIH Level 4, NVQ Level 4 or equivalent qualification, or relevant experience in a management role for a housing provider.
5 GCSE, including maths and English - C and above
Proven ability of Dynamics/housing Management system (such as Orchard or Active H)
Worked within a housing and customer facing environment.
Ability to communicate at all levels with both financial and non-financial people both verbally and in writing
Preferably worked in the social housing sector and understand the issues affecting the sector
Staff management experience
The ability to produce timely and accurate information.
Good IT skills, with the ability to use all Microsoft packages including Dynamics 365, Excel, PowerPoint and Visio.
Full valid driving licence and use of a vehicle.
We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.
Over 6,000 properties, ranging from sheltered accommodation to family homes and everything in between.
We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 21 years now that is exactly what we have been doing.