Resident Liaison Officer M502

Salary: Grade D: £26,873 - £28,770

Term: Permanent

Working Hours: Full Time, 37 hours per week

Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation 
with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.

The Opportunity

This is an exciting opportunity to be part of a new team focused on delivering excellent customer services within the Repairs and Investment section of Landlord Services. We are currently looking to recruit three new posts.

The role will provide you with experience of facilitating the in-house and contracted delivery of repairs and planned works in tenants’ homes. You will use your exceptional communication skills to proactively prevent, investigate, manage and resolve issues and complaints raised by residents and provide tailored support to those requiring, expecting, receiving or affected 
by works.

Who are we looking for?

Our ideal candidate will have excellent organisational skills, be computer literate, work well within a team of like-minded individuals, and be able to manage challenging situations and complex caseloads effectively.

If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!

You should have GCSEs or equivalent in Maths and English. A driving licence and access to a vehicle to travel throughout the Borough is required.

A Disclosure and Barring Service check will be undertaken for these posts.

Job Profile

What we offer

There are many benefits to working with us. The Council offers generous annual leave of between 23 and 28 days of leave (depending on grade and length of service) plus bank holidays; agile working including working from home; opportunities for professional development linked to many roles and access to the Local Government Pension Scheme.

Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.

Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.

We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.

How to Apply

You can apply for any of our posts online at: https://recruitment.charnwood.gov.uk. Applications must be made using the on-line application process.

For further information, please contact Emily Conway, Resident Liaison Team Leader on 01509 634974 or email emily.conway@charnwood.gov.uk

No agencies and no CVs please.

Closing date 3rd December 2023