This job has expired

Estates Service Improvement Officer

Barnet Homes - Part of The Barnet Group
Colindale, London (Greater)
Circa £36,528 per annum
Closing date
6 Dec 2023

View more

Community and Customer Services
Full Time
Organisation Type

Job Details

The Barnet Group

Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.

The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.

We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.


The Vacancy

The Barnet Group is currently seeking to recruit an Estates Service Improvement Officer who will support the design and delivery of service improvement initiatives and business-critical projects that improve customer experience and business outcomes. The post-holder will develop an excellent understanding of issues affecting residents at a local level and will work collaboratively to deliver improvements.

The post-holder will work closely with Estates Services and other operational teams, providing practical support to enable continuous improvement for customers. In this role, you will identify areas of customer pain, recommend solutions that have been shaped with colleagues and customers, and implement change including policy, process, system developments and improved communications for customers which are proactive and helpful. To apply you must be able to drive with a valid driving license and have use of a vehicle as site visits will be required as part of the role (typically one day per week working from home, remaining four days will either be on site or office based).


We are looking for someone with the following skills and attributes:

  • a passion for delivering improvements for customers
  • excellent interpersonal skills with experience of working effectively in a team
  • a self-starter who can lead on a range of initiatives and effectively manage their workload so that the right tasks are prioritised, and key outcomes are delivered.
  • strong analytical and problem-solving skills, with the ability to be creative and innovative to overcome challenges.


What you need to do now

If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’.


What’s in it for you?

We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:

  • We are a London Living Wage Employer
  • 25 days annual leave, rising with length of service
  • Ability to buy or sell up to five days annual leave per year
  • Life insurance - 3x of annual salary
  • Employee Assistance Programme
  • Volunteering Activities
  • Flexible and agile working
  • Flexible Benefits & Pension – access to a variety of benefits to choose from
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • Access to extensive learning and training opportunities with learning pool platform
  • The Barnet Group is a mindful employer with trained Mental Health First Aiders


Our promise and values

The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.

Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.

Our values are also an integral part of the way we work together, and they are:

  • Show respect – we respect each other and our customers.
  • Find solutions – we find solutions to meet people’s needs.
  • Make a difference – we make a positive difference to people’s lives.
  • Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.


The Barnet Group is a local authority trading company created in February 2012. We are owned by Barnet Council.

We employ approximately 1,000 members of staff in a wide range of roles; from care workers to plumbers and carpenters. We also have many office-based roles for our ever-growing organisation. We are a London Living Wage employer, and pride ourselves on our equality, diversity and inclusion, as well as the opportunities we provide for staff growth and development.

We are the parent company to:

  • Barnet Homes – this manages the borough’s 15,000 council homes on behalf of Barnet Council. It also works to prevent homelessness and allocates homes to social housing applicants
  • Opendoor Homes – a subsidiary of Barnet Homes which gained Registered Provider status from the Homes and Communities Agency in 2016. Opendoor is developing an initial 320 new homes in the borough, and has ambitions to build many more. It is also purchasing homes on the open market for affordable rent.
  • Bumblebee – an online estate agent providing quality bespoke property services to landlords and tenants, throughout Barnet and the surrounding areas.
  • TBG Flex – a company for the recruitment and employment of new staff.
  • Your Choice Barnet – an adult social care company that provides day services, respite centres, extra care schemes and care homes to adults with learning and physical disabilities, older adults and adults with additional care needs.

Our mission is to make a real difference to every customer.

We also offer services to the wider community. These include a let2barnet lettings service for private landlords, and BOOST, an employment and training support service.

Company info
0208 359 2798
The Barnet Group
2 Bristol Avenue
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert