Income Specialist x2 

Location: Manchester 

Salary: £33,850 pa FTE 

Hours: 35 hours 

1 x Permanent 

1 x FTC 

Closing date: 30^th November 2023 

Interview dates Potentially: 11th December 2023 

Support our communities. See the difference you can make in our city. 

They are passionate about improving lives and helping neighbourhoods thrive. Every day they provide homes, invest in their communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability.  

They have an opportunity for an Income Specialist to join their team! 

The role of the Income Specialist is to deliver a high-quality income management service to their customers, maximising income collection and managing cases through the court process, ensuring that compliance with the pre-action protocol and leading on eviction in line with policies and procedures. 

You will directly manage a designated group of properties through the income collection process, assist customers in setting up repayment arrangements and take responsibility for the management of court escalated arrears. 

What they are looking for: 

• Experience of income collection, debt recovery and credit control 

• Someone who is used to exceeding their KPI’s and providing a great customer service. 

• An understanding of relevant legislation relating to possession hearings and procedures, and pre-action protocol’s, for dealing with debt and experience presenting cases in Court. 

• Knowledge of the Welfare Benefits system and sign posting for assistance to internal/external agencies. 

• Good working knowledge of IT systems. 

• Clean Driving Licence 

Our client own and manage over 12,000 homes in central, south and east Manchester. They have one purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. Their role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one their key priorities, it’s simply one of the many things they do to help their customers live happy and fulfilled lives. They put people at the heart of everything they do. They’re constantly evolving as a business to ensure they’re supporting their customers and communities. They focus on improving their communities by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.  

They are transitioning to a culture where agile working will be a feature of many of their roles. They also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and they can let you know if this can be considered for a particular role.  

Our client strives for equality, diversity and inclusion in all that they do. They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.      

In accordance with the aims of their Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, our client is operating 'the Rooney Rule'. This means that they aim to interview at least one ethnically diverse candidate for all roles. They will also interview at least one female candidate for all their roles within their trades and facilities teams where they experience an under representation.