Neighbourhood Services Coordinator 

Location: Letchworth, Hertfordshire (Flexible / Hybrid working) 

Salary: £30,500 per annum 

Hours: Full time  

Contract: Permanent 

Closing Date: 4^th December 2023 

Settle could have the exciting opportunity you’ve been looking for, we’re recruiting a Neighbourhood Services Coordinator to join us on a full time, permanent basis. You will be passionate about housing and have strong coordination, administrative and customer service skills – completing a range of tasks to support with service delivery. You will support residents with initial enquiries and support with the logging and allocation of casework to neighbourhood services. You will work collaboratively with operational teams to deliver positive solutions. 

Job requirements: 

• providing a generic high-quality administration and support service in key areas of housing management and operational performance  

• process invoices for approval and respond to enquiries on administration and payment  

• respond to resident and stakeholder enquiries including incoming and outgoing post, email and telephone calls.  

• ensure robust filing systems are used and documentation is maintained for easy access.  

• log casework on the housing management system for frontline neighbourhood teams – using measures based on workload and capacity  

What we're looking for: 

• experience of providing an excellent customer service  

• ability to work flexibly with minimal supervision within a team environment.  

• good communication and interpersonal skills including customer care and telephone skills  

• ability to carry out detailed administration work to a high standard  

• experience and good understanding of Microsoft packages including Word and Excel and CRM and document management systems.  

• Ability to work flexibly and collaboratively with a wide range of internal colleagues to deliver the best business solutions.  

• Ability to work as an integral member of a busy team and support colleagues in a busy operational environment. 

What we offer: 

We offer some excellent benefits including generous holiday allowance, corporate performance pay award, enhanced maternity/ paternity/ adoption leaves and stakeholder pension scheme. Further to this Health care cash plan and Life assurance options are available too. 

We always like to encourage our teams to develop and so we offer many training and development opportunities. We’re also proud to say we offer Counselling sessions.  

We look to offer a flexible working approach where we can, and most roles (business dependant) usually offer a hybrid working model. 

Our story 

In 2003 the council homes in North Hertfordshire were transferred to a new housing association with the aim of improving tenants’ homes and creating the capability to build more affordable housing. 

In 2018 we became settle. The change reflects how we have evolved as an organisation with a clear identity and a passion for delivering more high-quality affordable homes. As the name suggests we want customers to be able to settle – to find somewhere they can establish themselves, create a life, a community and prosper. 

The commitment, passion and care that our colleagues demonstrate every day is what makes us special. We are proud to work in social housing, we care deeply about the lives of our tenants and how we can help, and we are committed to making settle the housing association in Hertfordshire and Bedfordshire. 

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