Who we’re looking for.
You’ll provide responsive and proactive customer service to support our tenants and Management Committees, using your housing knowledge to manage complex cases quickly and brilliantly and keep our customers safe.
A typical day for you would include providing all aspects of housing management, including rent arrears, complex tenant disputes, complaints, investigating and resolving ASB cases, and overseeing the voids and allocation process. You’ll work with customers to support the delivery of all cyclical health & safety servicing, write performance reports, and prepare court papers.
You’ll have experience in a similar role, managing all aspects of housing-related cases and will be able to deal confidently with challenging behaviour and situations. You’ll be able to work autonomously, effectively manage your time between Co-ops, juggle multiple tasks at once and be willing to work at some of our dispersed offices. A great team player, your excellent communication and organisational skills will help you build a great working relationship with the co-ops you manage and put the customer at the heart of everything you do. You’ll have a flexible approach to working outside core hours, attending Co-op meetings (which are usually held in the evening).
Due to the nature of the role being within occupied premises, you will be asked to complete an enhanced DBS check if offered the role.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We care!
- We deliver!
- We learn!
You can find a full description of our values here
For more information about Co-op Homes, visit us at www.coophomes.coop.
Feel a connection? If this sounds like you, click apply now.
Closing date for applications is 6 December.
Interviews will take place w/c 11 December.