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Co-op Housing Advisor

Employer
RHP
Location
Teddington (City/Town), London (Greater)
Salary
 £36,500
Closing date
6 Dec 2023

Job Details

Housing Advisor

Location: Teddington

Salary: £36,500

The Vacancy

Who we’re looking for.

You’ll provide responsive and proactive customer service to support our tenants and Management Committees, using your housing knowledge to manage complex cases quickly and brilliantly and keep our customers safe.

A typical day for you would include providing all aspects of housing management, including rent arrears, complex tenant disputes, complaints, investigating and resolving ASB cases, and overseeing the voids and allocation process. You’ll work with customers to support the delivery of all cyclical health & safety servicing, write performance reports, and prepare court papers.

You’ll have experience in a similar role, managing all aspects of housing-related cases and will be able to deal confidently with challenging behaviour and situations. You’ll be able to work autonomously, effectively manage your time between Co-ops, juggle multiple tasks at once and be willing to work at some of our dispersed offices. A great team player, your excellent communication and organisational skills will help you build a great working relationship with the co-ops you manage and put the customer at the heart of everything you do. You’ll have a flexible approach to working outside core hours, attending Co-op meetings (which are usually held in the evening).

Due to the nature of the role being within occupied premises, you will be asked to complete an enhanced DBS check if offered the role.

When we're hiring, we look for people who connect with our KOSMIHC values:

  • We care!
  • We deliver!
  • We learn!

You can find a full description of our values here

For more information about Co-op Homes, visit us at www.coophomes.coop.

Feel a connection? If this sounds like you, click apply now.

Closing date for applications is 6 December.

Interviews will take place w/c 11 December.

Company

The Company

Who we are

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

We were formed in 2000, and over the years have gradually extended our reach. Today we’re proud to operate across the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon.

For the past twenty years, we’ve been passionate about providing excellent service and our vision has remained the same: to be one of the best service providers in the UK and an excellent employer.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

Connecting through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Company info
Website
Telephone
0800 0322 433
Location
8 Waldegrave Road
Teddington
Middlesex
TW11 8GT
United Kingdom

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