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Administrative Support Officer

Regulator of Social Housing (RSH)
Birmingham, Manchester, Leeds
£24,377 to £26,945
Closing date
10 Dec 2023

View more

Corporate Services, Administration
Full Time
Organisation Type
Government organisation

We are looking for an Administrative Support Officer to join our Assurance and Business Improvement team at the Regulator of Social Housing, working in a proactive and varied role.

Based in our Regulatory Engagement Directorate, you will work collaboratively with other team members to provide a range of administrative support services.  This will include providing support for the Directors of Regulatory Engagement, our ten operational teams and, at times, across the wider organisation. The role can be based in either Birmingham, Manchester or Leeds. 

The recently passed Government Social Housing Regulation Bill gives us additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and on landlord transparency and accountability.  We have a key role in delivering these outcomes through an expanded, proactive consumer regulation function.


Job Description
You will take a proactive and professional approach and manage and prioritise a varied portfolio of administrative work. This will include document creation and management, providing support to both internal and external meetings, diary management and providing support to our recruitment processes. 


You will have demonstrated good written and oral communication skills and excellent knowledge and practical experience with Microsoft Office software, exceptional data input abilities including proficiency using MS Excel, Word, Teams and Outlook. These will be complemented by your strong interpersonal skills and your commitment to flexible and collaborative teamwork.


General Information

Why work at RSH?
RSH offers excellent terms and conditions including a 35-hour working week, 33 days annual leave and access to a defined benefit pension scheme that is index (CPI) linked.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working that supports work-life balance. 

We offer a range of excellent benefits, including a staff discount scheme, a Cycle-to-work scheme, and after 6 months of employment, access to a Nuffield Health Screening; full information is available on our website.

We currently work on a hybrid model with a mix of office and home working. 
RSH’s core offices are in Manchester, Leeds, Birmingham and Bristol. We offer flexible working arrangements and staff can work from home for part of their hours. Most roles involve some travel within England between our offices, and some roles also involve onsite visits to social housing providers.


Interviews will take place on the 8th or 9th of January 2024 and will be held via Microsoft Teams.


Benefits and Salary
We offer a range of excellent benefits; information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance-related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Any move to the Regulator from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at


Nationality Requirements
This job is broadly open to the following groups:

  • UK Nationals
  • Nationals of Commonwealth countries who have the right to work in the UK
  • Nationals of the Republic of Ireland
  • Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • Certain family members of the relevant EU, EEA, Swiss or Turkish nationals


Things you need to know

Application Process 
For more information on the role, please see the attached Role Profile. 

To apply, please complete the online application form on the RSH careers site detailing your employment, education and training history and provide a supporting statement, which will be used in assessing your application. Guidance on the application process is available on the RSH careers site.

Anonymous shortlisting – We carry out anonymous shortlisting for all of our vacancies as part of our commitment to Equality and Diversity and to ensure a fair and consistent approach to recruitment. 

We guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of our disability confident commitment.  

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation. In line with our policy, we will ensure candidates who reach the benchmark from ethnic minority candidates will be selected for interview. 

You should indicate on your application if you want to be considered under these options.  

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. 

Feedback will only be provided if you attend an interview or assessment.

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