This job has expired

Internal Communications Officer

Networx Recruitment
B37 7YN, Birmingham
£36,905 - £41,999
Closing date
28 Dec 2023

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Corporate Services, Communications / PR
Full Time
Organisation Type
Housing association / RP


Internal Communications Officer 

Salary £36,905 - £41,999 

Birmingham, West Midlands (Hybrid Working) 

Permanent, Full Time  



We are brave, we are ambitious, we are honest, and we are Citizen! 


If you’ve got the creativity to tell great stories, the experience and knowledge to deliver effective internal communication campaigns, and the skills to understand how our diverse employees will receive and act on all of our communications then come and be a part of a fantastic organisation creating foundations for life.  


At Citizen we understand that our people are everything and to deliver the best service to customers we need to support and look after our staff.  You’ll have lots of creativity and will play a crucial role in developing and executing internal communication initiatives that inform, engage, and align our employees with our company vision, values, and strategy.  As an excellent relationship builder, you will work closely with various stakeholders to create compelling content which bring to life the strategy and help colleagues feel connected.  


In housing you can make a real difference, the role of Internal Communications Specialist will involve:  


  • Design and deliver measurable internal communications and engagement plans for specific projects  

  • Work across the Internal Comms team and with colleagues across the organisation, to produce engaging and creative content across a range of channels. 

  • Support the Head of Internal Communications with the introduction and implementation of new internal comms channels.  

  • Provide guidance and support to colleagues in delivering effective internal communications. 

  • Manage the intranet content by working across the Communications directorate and across the business to ensure that it’s relevant and engaging.  

  • Lead on the creation of a group of intranet super users so that the intranet is well maintained, easy to navigate and up to date.  

  • Develop and maintain a plan of content across the year to support the Citizen business strategy and other business activity. 

  • Support with generating data of the impact of internal communication content and channels to provide insight into what is working and what needs to change. 


As an Internal Communications Specialist we need you to have:  


  • Experience of using CMS, Adobe Creative Suite, Mailchimp/Campaign Monitor  

  • Demonstrable experience in an internal communications role. 

  • Experience implementing communications initiatives that inspire and engage employees 

  • Strong project management and organisational skills 

  • An understanding of the principles of internal communications 

  • Excellent knowledge of internal comms channels and when to use them 

  • Strong technical skills in writing and presentation development  



We would be really excited if you have: 


  • IOIC/ CIPR qualifications preferable but not essential 

Our people are everything and we offer: 


  • Opportunities for salary progression, which is directly linked to performance reviews 

  • IT equipment to allow some optional home working 

  • ‘Live work better’ scheme which actively encourages work-life balance 

  • Annual leave starts at 25 days per year, increasing with length of service 

  • Enhanced family leave 

  • Company Pension – Citizen match up to 10%   

  • If part of the pension scheme you are entitled to Life cover (three times your annual salary) 

  • Organisational Sick Pay (benefit increases with length of service) 

  • EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling 

  • Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more! Recognition through our Employee Excellence Awards 

  • Representation opportunities on our Staff Consultative Forum 

  • Access to Citizen’s Wellbeing platform 

  • Employee Excellence Awards (winners receive extra days annual leave that year) 

  • Occupational Health 

  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave 


Here at Citizen, our purpose is to provide homes that are a foundation for life. 


With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. 

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness. 


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. 



Please note internally the job title for this position is Internal Communications Specialist. 


Closing date: 2nd January 2024


Interview date: Interview date: To be confirmed



Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.   



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