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Home Ownership Advisor

London (Greater)
Closing date
26 Dec 2023

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Homes and Asset Management
Fixed Term Contract
Full Time
Organisation Type
Housing association / RP

Job Details

Home Ownership Advisor - Fixed Term for 12 Months

This role is suitable for our smarter working policy

Salary £34,776

About this role

At MTVH customers are our number one priority. We have come up with several internal structures and positions within our business to steadily deliver this promise not only to our customers but to our colleagues as well. For the role of Home Ownership Advisor, we seek proactive, customer-focused and communicative individuals who will contribute towards creating a positive impact to the way we provide our service.

This role will be challenging at points as you will be required to liaise with front line customers as well attend hearings and resident’s meetings or ensuring that all the tasks are carried out in line with policies and legislations. On the other hand, the role is rewarding as you will be able to observe the positive impact you have made on our customers. In order to achieve this, there will be plenty of support available to you from your team and the organisation. You will engage in series of tasks including compliance with MTVH policies and processes, promotion of corporate values – Care, Dare and Collaborate or providing advice on home ownership matters.

What you will need to succeed

  • Firstly, we expect you to be able to explain a complex information to a variety of audiences. This is important as you will be providing best practice and legislation advice on home ownership matters as well as providing supporting documentation for formal challenges and collaborating across teams to cover for colleagues as required.
  • You will need a keen eye for a detail, ability to interpret leases and a working knowledge and understanding of legal processes –this might include lease extensions, solicitor enquiries during conveyancing and varying leases.
  • You will deal with a variety of processes ranging from re-mortgaging and leaseholder permissions to Right to Buy, Section 20 consultations, responding to observations and producing final accounts. Knowledge of relevant legislation would be beneficial - Section 20 of the Landlord and Tenant Act 1985, Right to Buy under the Housing Act 1980 (Amended 1985), Housing (Right to Acquire) Regulations 1997 and the Leasehold Reform, Housing and Urban Development Act of 1993. Last but not least, you are expected to have proficiency in using wide range of IT systems and MS Office package as you will be ensuring that all processes are running smoothly and effectively.

Training information

We aim to provide cross-training to each one of our employees in this role, as it might happen, they will be temporarily required to work with different teams. This might happen as a mean to have effective work process even in times of sickness and/or maternity/paternity leave or similar events. All of the teams you might be part of are customer-focused and liaise both externally and internally.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW
United Kingdom

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