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Regional Housing Administrator

Employer
Clarion Housing Group
Location
England, London, Morden
Salary
£26479 - £30261 per annum + Excellent benefits
Closing date
13 Dec 2023

Job Details

  • Salary: £26,479 - £30,621 per annum
  • Location: Apollo House - Morden
  • Hours: 36 per week
  • Contract Type: Permanent

We're recruiting for a Regional Housing Administrator to join our team in Morden on a permanent basis.

You'll be responsible for delivering a highly customer-focused, effective and efficient regional administration service to our South London region.

You'll be required to report any communal repairs to contractors, maintaining relevant records, and customer enquires, liaising with contractors and raising Purchase Orders. We'll look to you to maintain garage tenancy records, process lettings and terminations maximising income collection and liaising with colleagues on inspections.

Your other responsibilities will include:

  • Monitoring, recording and processing estate inspections and zoning information

  • Assisting in arrangements for local community and resident involvement meetings and events

  • Producing routine letters, reports and other documents from standard templates

  • Work closely with the neighbourhood teams to manage estate based inspections and site based enquiries and following up as appropriate.

  • Providing reception cover at our Apollo House

  • Uploading information relating to lettings to the government's CORE website

  • estate and resident inspections

  • Regional, community and resident involvement meetings

You'll already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service. You'll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.

We're seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

  • Competitive salaries that are benchmarked regularly against current market rates

  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

  • Matched pension contributions of up to 7.5% of your salary with generous life assurance

  • Flexible and agile working for the majority of our employees.

Other perks

  • Company Bonus Scheme

  • Eye care vouchers

  • Holiday trading scheme allowing you to buy and sell leave

  • Free counselling and legal advice scheme for you and your family

  • Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Wednesday 13th December 2023 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This is a hybrid role with a base location at our offices in Morden.

Candidates will be expected to work from the office at least two days per week.

Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices in Croydon and Penge as and when required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

Company

Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
Website
Location
6 Tooley St
London Bridge
London
GB

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