- Salary: £26,479 - £30,621 per annum
- Location: Apollo House - Morden
- Hours: 36 per week
- Contract Type: Permanent
We're recruiting for a Regional Housing Administrator to join our team in Morden on a permanent basis.
You'll be responsible for delivering a highly customer-focused, effective and efficient regional administration service to our South London region.
You'll be required to report any communal repairs to contractors, maintaining relevant records, and customer enquires, liaising with contractors and raising Purchase Orders. We'll look to you to maintain garage tenancy records, process lettings and terminations maximising income collection and liaising with colleagues on inspections.
Your other responsibilities will include:
Monitoring, recording and processing estate inspections and zoning information
Assisting in arrangements for local community and resident involvement meetings and events
Producing routine letters, reports and other documents from standard templates
Work closely with the neighbourhood teams to manage estate based inspections and site based enquiries and following up as appropriate.
Providing reception cover at our Apollo House
Uploading information relating to lettings to the government's CORE website
estate and resident inspections
Regional, community and resident involvement meetings
You'll already have previous experience in a customer service environment and a demonstrable commitment to delivering excellent customer service. You'll be able to write clear, accurate and concise records, often analysing data from a variety of sources and be able to prioritise your busy workload as required.
We're seeking motivated people with excellent IT, numeracy and communication skills; if this sounds like you we look forward to hearing from you.
What you can expect from us
Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
Competitive salaries that are benchmarked regularly against current market rates
Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
Matched pension contributions of up to 7.5% of your salary with generous life assurance
Flexible and agile working for the majority of our employees.
Company Bonus Scheme
Eye care vouchers
Holiday trading scheme allowing you to buy and sell leave
Free counselling and legal advice scheme for you and your family
Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.
Closing Date: Wednesday 13th December 2023 at midnight.
For further details on this vacancy and to download the role profile please visit our website or click 'apply'.
This is a hybrid role with a base location at our offices in Morden.
Candidates will be expected to work from the office at least two days per week.
Occasional travel may be required with attendance at your designated office base and occasional travel to other Clarion offices in Croydon and Penge as and when required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
About Clarion Housing Group
Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.
Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.
We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.
Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.