This job has expired

Head of Home Ownership Operations

London (Greater)
£81,700 - £86,000
Closing date
13 Dec 2023

View more

Executive & Senior, Senior management
Full Time
Organisation Type
Housing association / RP

Job Details

Head of Home Ownership Operations

This key leadership position will be responsible for overseeing and managing the Home Ownership housing portfolio across our national footprint. The role plays a pivotal role in delivering high-quality customer services, ensuring resident satisfaction, and contributing to the organisation's mission of providing safe, affordable, and well-maintained homes to individuals and families. Operating at a senior level with the business the Head of Home Ownership Operations will require you to be a strategic thinker, an influential communicator, and a compassionate leader. Your actions and decisions will have a direct impact on the organisation's success and the well-being of the communities we serve. Through role model leadership and collaboration with other senior colleagues, you will contribute to the growth and continued excellence of MTVH.

Key Responsibilities:

Portfolio Management

    • Optimise occupancy rates.
    • Minimise arrears and ensure high resident satisfaction.
    • Monitor regional portfolio trends and regulatory changes.

Team Leadership

    • Inspire and manage a diverse housing team.
    • Foster collaboration and conduct regular performance reviews.

Customer Relations

    • Improve tenant engagement and satisfaction.
    • Develop efficient processes for inquiries and support services.

Partnerships and Stakeholder Engagement

    • Establish strong relationships with local authorities and stakeholders.
    • Collaborate internally and represent the organisation externally.

Performance Monitoring

    • Develop KPIs for portfolio effectiveness.
    • Prepare regular reports for senior management and regulatory bodies.

Budgeting and Financial Management

    • Assist in preparing and monitoring the department's budget.
    • Identify cost-saving opportunities.


    • Drive initiatives using technology, data analytics, and creative thinking.

Visionary Thinking

    • Collaborate on shaping the organization's vision and long-term goals.

Decision-Making and Risk Management

    • Demonstrate sound judgment and analyse risks.

Personal Competencies:


    • Motivate and develop a diverse team.
    • Excellent interpersonal and communication skills.

Financial Acumen

    • Budgeting, forecasting, and resource allocation.

Technical Proficiency

    • Housing management systems and IT tools.

Education & Experience

    • Bachelor's degree in a relevant field.
    • Extensive housing management experience, preferably in social housing.

Track Record

    • Success in portfolio management, including arrears and property management.


    • Dedicated to delivering high-quality housing services and addressing diverse community needs.

Please refer to the full job description before applying.

To meet our commitment to providing safe, high quality services to our customers we will complete a standard background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW
United Kingdom

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert