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Relief Housing Officer - Resident Involvement Lead

Hightown Housing Association Limited
HP2 4XD, Hemel Hempstead
£34,689 pa
Closing date
21 Dec 2023

Job Details

About the role

Do you have a passion for engaging with residents?

We are looking for a Relief Housing Officer with a Resident Involvement lead who will need to ensure that the residents voice is at the heart of our decision making.

You will need to:

  • Plan, organise and manage activities and events as well as provide data and reports to management.
  • Oversee a range of involvement activities such as running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.
  • Support our resident voice scrutiny panel to analyse our performance information and carry out reviews of service areas.
  • Understand working within regulatory requirements and best practice.
  • Have excellent customer service skills as we seek to drive service improvement.
  • Provide a highly professional customer focused Housing Management service to the Association`s residents in rented accommodation to include carrying out tenancy reviews, managing ASB and taking action against tenancy breaches.
  • Act in a relief capacity to support patch officers in the following range of duties during absence or to assist during peaks in workload.

About you

The successful candidate will:

  • be an excellent communicator both orally and in writing
  • have strong communication and interpersonal skills be able to build and maintain effective working relationships with internal and external customers
  • have knowledge of the housing sector and housing management experience
  • have excellent organisational and time management skills with the ability to prioritise and manage a varied workload

We are looking for passionate people who with a `can-do` attitude who are driven by the desire to make a difference.

Due to the nature of the role you must have a driving licence and access to a vehicle.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
  • £34,689pa for a 35 hour a week contract
  • Regular support from your line manager and colleagues
  • Annual bonus based on satisfactory performance
  • Monthly attendance bonus on top of your basic salary
  • Annual salary and cost of living review
  • Commitment to health and wellbeing with the Five Ways to Wellbeing
  • Ongoing professional development and support to deliver outstanding support
  • Workplace pension scheme and life assurance of three times your annual salary
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
  • Friendly and supportive team environment
  • Employee assistance helpline
  • Mileage paid for car usage
  • Well-equipped on-site gym

If you are interested in joining our friendly team, please apply below.

Closing date: Thursday 21st December 2023

Interview dates: Friday 29th December 2023

We are an Equal Opportunities & Disability Confident Employer.

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Hightown is a charitable housing association transforming thousands of lives every year.

We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We are a charitable association aiming to help people who cannot afford to buy or rent housing at market values. 
We currently manage over 7,000 homes (principally in Hertfordshire, Berkshire, Bedfordshire and Buckinghamshire) and employ over 1,000 full and part time staff. We have an annual turnover of £90 million and a development programme that will deliver around 450 new affordable homes each year.


Building homes. Supporting people.


  • Put residents and service users first.
  • Treat people with respect
  • Be cost effective
  • Don't compromise standards or safety
  • Develop passionate and committed teams


Hightown’s aim is to provide as many homes as we can at below market rates and a wide range of housing and support for people who are vulnerable and/or disabled. Hightown’s history over more than 50 years shows our continuing focus on our strong social purpose.

We are rated highly for financial and operational performance; and have a high grading from the Regulator of Social Housing.
Hightown is committed to retaining its distinctiveness and its reputation for making projects happen which demonstrate Hightown’s values and contribution to society.

We believe that, by developing decent homes and supporting individuals to live with confidence, independence and choice, our work delivers a tangible positive impact for local communities

Please see our vacancies below:

Company info
01442 292309
Hightown House
Maylands Avenue
Hemel Hempstead
Hemel Hempstead

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