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Rents and Service Charge Specialist

Networx Recruitment
SS1 2JD, Southend-on-Sea
£42,000 plus benefits
Closing date
2 Jan 2024

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Rents and Service Charge Senior Officer (Social Housing) 

Essex, Southend on Sea (Hybrid Working) 

Salary £42,000 plus benefits 

Permanent, Full Time (Monday - Friday) 


We are looking for a Rents and Service Charge Senior Officer to join us to deliver a strategic and customer focused service for the organisation. 


This is an exciting opportunity for applicants to take ownership of specific projects which support rent and service charge setting across all tenures and improve the customer experience and value for money.  


You will have a wealth of knowledge of rent and service charge setting so you’ll be able to hit the ground running and provide technical advice, professional guidance and training to key stakeholders.    


We are looking for an individual with a can-do attitude and strong organisational skills. You will be a problem solver and be able to take the initiative turning ideas into practical solutions to maximise service charge collection.    


In return for your commitment, we offer an excellent benefits package, including a cash health plan which supports your everyday wellbeing and makes treatments more affordable alongside 31 days holiday (inclusive of bank holiday allowance) and an additional day for birthday leave alongside our competitive pension scheme.   


 Your responsibilities will include:   


  • Developing, implementing and monitoring plans for improving rent and service charge setting, reconciliation and utilities management to improve the customer experience  

  • Developing policies, procedures and controls which adhere to legislation, regulation or contractual obligations  

  • Leading on Rent Increases, Service charges & other specific projects  

  • Optimising efficiencies and improve customer access to rent and service charge information through the use of technology 

  • Keeping up to date on applicable best practice/ legislation in addition to the Rent Standard  

  • Ensuring all costs are correctly identified and income maximised  


You are required to have the following:   


  • Experience of rent and service charge setting and reconciliation across different tenures and be an expert in legislation and legal frameworks surrounding these areas  

  • Strong financial acumen along with analytical skills with the ability to prepare and interpret data and reports  

  • A good understanding and experience of Section 20 consultation from start to finish  

  • Experience of reviewing existing systems and processes to identify issues and develop action plans and solutions to improve the service 

  • Commitment to delivering excellence in customer service at all times.   


If you are keen to make a difference in this Rents and Service Charge Specialist role, and if you have a strong customer focus along with a strategic mind this could be the job for you.   


*Please note this role is known as ‘Rents and Service Charge Specialist’ internally* 



Values-based recruitment   


Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, ‘One Estuary’, Accountable and Responsible when recruiting, we find the right person with the right values and expected behaviours for the job, who will strive to provide excellent services to the people we support.  This supplements our requirements for essential and desirable skills, knowledge and abilities for each role.   


Safeguarding & Recruitment          


Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK.   


Diversity & Inclusion   


At Estuary Housing Association we are committed to embedding diversity and inclusion at the heart of our work and everything we do. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.   


Closing date: 2nd January 2024

Interview date: To be confirmed - applicants will hear back regarding interviews/ next steps in the new year. 

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