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Property Management Assistant (Residential Lettings)

Clarion Housing Group
England, Norfolk, Norwich
£27704 - £29852 per annum
Closing date
2 Jan 2024

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Community and Customer Services
Full Time
Organisation Type
Housing association / RP

Job Details

Salary: £27,704 - £29,852 per annum
Location: Hybrid/Norwich
Hours: 36 per week
Contract Type: Permanent

An exciting opportunity has risen to join our Private Rent Team who manage the groups market and NHS keyworker rented portfolios.

Primary responsibilities:

  • Managing all pre-tenancy and end of tenancy procedures including the processing of applications and applicant vetting, booking and tracking voids works and safety checks and other compliance certificates, booking of inventories and check-in and checkouts, tracking key movements and preparing tenancy agreement, sign-up paper work, and the processing of tenancy deposits.
  • Manage and administer all property marketing materials and campaigns, keeping these up to-date, monitoring and following up on leads to meet agreed take-up and response targets.
  • Liaising with Estate Agents and the NHS.
  • Ensure that void properties are ready to let with all relevant compliance certificates in place as soon as possible. To order all safety or ad hoc check and certification as required, receive certificates and accurately record information on the system and arrange related works if applicable.

You'll also get involved in supporting the wider tenancy and property management with the primary objective of delivering an efficient service to customers, ensuring statutory compliance and meeting agreed financial and operational targets. Addition activities may include responding to tenant queries, complaints, processing maintenance requests, arranging access for compliance visits.

We're looking for someone with experience and knowledge of the legal processes pertaining to residential property lettings. You'll be confident in the use of various computer software packages, particularly Microsoft Office.

This role provides an opportunity for independent problem solving and trying new approaches.

We're looking for someone with an abundance of energy, who takes pride in delivering exceptional customer service with a diverse skill-set. Most importantly of all, you must enjoy a fast-paced, challenging environment and working with a wide range of people.

Closing Date: Sunday 31st December 2023 at midnight.

Interviews will take place early January 2024.

For further details on this vacancy, please click 'apply' or visit our website.

You will be expected to work in the office 5 days a week for the first 4-6 weeks and will then work flexibly between home and in the office 3 days per week.

Applicants must be able to travel as required.

In the event that we receive a high volume of applications, we reserve the right to close this advert early.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.


Clarion Housing Group

Clarion Housing Group comprises the country’s largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.

The Group’s housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.

Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target.  Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group.  The proceeds from sales are invested in our social purpose.   

The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.

Building homes. Developing futures.

Company info
6 Tooley St
London Bridge

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