Permanent, Part Time (20 hours per week)
Teazleground Court is a retirement living scheme half a mile from Trowbridge town centre. It consists of 30 one bedroom self-contained flats.
Within this role, you will be responsible for the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living.
You will carry out daily wellbeing checks and respond to emerging changes in circumstances. You will routinely carry out health & safety, fire safety and warden call system checks, ensuring both compliance and achievement of consistently high service standards. You will identify and manage risk to include safeguarding and take accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk, signposting to external agencies as required. You will update customer records, in relation to wellbeing and risk, so the ability to manage workload is essential.
You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide wellbeing opportunities, you will support customers to produce and access a programme of wellbeing and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved wellbeing, tackling loneliness and raising dementia awareness.
You will work from your designated scheme, Teazleground Court, with the opportunity of some home working by agreement.
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The ideal candidate will:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
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Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.