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Quality Assurance Auditor

Closing date
3 Jan 2024

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Homes and Asset Management
Full Time
Organisation Type
Housing association / RP

Job Details

Role: Quality Assurance Auditor 

Location: Beeston, NG9 1LA 

Salary: £36,026

As a Quality Assurance Auditor here at MTVH, you will provide assurance that our Care and Support teams are delivering good quality, safe and compliant services to our customers. Collaboration is key as you will also support teams to raise quality standards and improve service delivery.

You will carry out comprehensive quality assurance audits that focus on services being safe, effective, responsive, caring and well-led. The audits typically require on-site and remote activity, gathering evidence and working with services to both maintain and improve standards.

You must care about delivering the best services to our customers and always seeking to improve. You will support services to learn from their own experience, and that of other services internally and externally. You will also lead internal audit and self-assessment processes to influence completion of agreed actions and recommendations.

The Quality Assurance Auditor role enables MTVH to make a real difference to customers lives as well as supporting colleagues so you must be passionate about delivering change and able to challenge the norm.

What you'll need to succeed

  • A demonstrable experience in working in a regulated environment where Quality Assurance is a main priority.
  • Experience of working in the areas of quality assurance and governance frameworks.
  • Demonstrable experience of dealing with complex issues, particularly involving customers.
  • Experience to challenge concerns arising from the quality of provision or contract compliance.
  • Ability to work alone and prioritise own workload. The ability to work to deadlines.
  • Ability to write succinct, accurate, professional reports arising from Quality Assurance visits and other activity.
  • An understanding of process improvement, together with the ability to identify opportunities to maximise quality and efficiency.

Additional information

This role will require you to travel across locations(Head Offices and services).

To meet our commitment to providing safe, high quality services to our customers we will complete an Enhanced background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. If you have resided outside of the UK within the last 10 years for more than 12 months an additional DBS check will be carried.

The cost of a DBS will be paid for by the organisation.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW
United Kingdom

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