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Care & Support Worker

London (Greater)
Closing date
7 Jan 2024

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Job Details

Care & Support Worker (Day & Night) – 18 Langdon Park

Permanent full time role 37.5 Hours 


About Us

Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.

With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.

This role:

As a care and support worker, you will join our team providing 24hr support to vulnerable adults with learning disabilities in Twickenham. You will be responsible for the delivery of outstanding care to the people we support. We are looking for motivated individuals who want a rewarding role as part of a service that makes a difference.

Our activities of support vary from daily living skills, personal care, travel escorts, mobility, medication, the teaching of independent living skills, assist with accessing community-based activities such as going to college, swimming, cinema, work placements and other social and leisure activities.

About you:

  • You will need to be enthusiastic and creative to provide the best person-centred support possible
  • Provide personal care dependent on customers’ needs
  • Some customers have mobility issues, need support using the toilet, washing, getting dressed and support with eating.
  • Administer Medication as needed
  • You will be expected to monitor the customers throughout the shift, health and safety checks, forms daily logs, cleaning of the house, give handovers, sign off risk assessments/guidelines and complete online training.
  • Be prepared to work with people who present challenging behaviour
  • Ability to problem solve and de-escalate crisis situations
  • Good Writing skills in care plans
  • Ability to establish and maintain a useful and mutually beneficial joint-working relationships families and carers of our residents

This service supports 7 customers in Langdon Park in Twickenham. Each customer has unique learning disabilities and individual care requirements. The focus is on the customers, maintaining independent living within a residential setting, and achieving social inclusion.

You will be required to work flexibly over a seven-day rota including bank holidays. This role requires Day with sleep-ins shift duties predominantly, however, there may be a need to work night shifts, dependent on the needs of the service. This is permanent full time 37.5 hours per week.

Shift Pattern:

AM – Monday to Sunday – 7am to 2:30pm (7.5hr Shift)

PM – Monday to Sunday – 2pm to 9:30pm (7.5hr Shift)

Sleep-in – Monday to Sunday – 9pm to 7am – (10hr shift – Flat fee)

Waking Night - Monday to Sunday - 9pm to 7:30am (10.5hr Shift)

What you`ll need to succeed

  • Experience working with vulnerable people with Autism and Learning Disabilities
  • Strong values and person-centred approach
  • Strong written and verbal communication skills
  • Flexible and willing to work shifts to meet the needs of the service
  • Individuals who are enthusiastic, resilient, energetic, and proactive
  • Computer literacy and ability to conduct data entry
  • Excellent interpersonal skills to relate effectively with co-workers and patients
  • Ability to problem solve and de-escalate crisis situations
  • Knowledge of care plans and maintaining them

You will be tested on your IT skills and the ability to make daily recording after supporting a customer during a shift.

What you need to do know:

If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV, or for more information call us now on 020 35353652.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Enhanced Adult & Child Barred list once an offer of employment is made. A new check will be completed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.


Welcome to MTVH!

Our organisation was built on a simple mission – to give people a safe, secure, and affordable home. That is as true today as it was in the 1950’s, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that “everyone should have a home and the chance to live well” To fulfil this vision, we work with partners to make our neighbourhoods – new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.

We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.

We are a member of the National Housing Federation and the g15, which represents London’s 15 largest housing associations and houses one in 10 Londoners (

We also offer a wide range of benefits:-

  • 28 days annual leave plus bank holidays
  • In addition to annual leave a 'belief day' to be taken at a time of your choosing
  • 2 paid voluntary days to support your community
  • Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer.
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs
  • Enhanced pension with matched contributions up to a maximum of 9% contribution
  • Tenancy deposit – interest free loan to help with rental deposits
  • Cycle to Work scheme
  • 'Nudge' financial wellbeing platform
  • Employee assistance programme
  • Season ticket loan
  • Access to extensive on-line training        
Company info
0203 535 3611
2nd Floor, The Grange
100 High Street
N14 6PW
United Kingdom

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