This job has expired

Senior Housing Officer

Employer
Networx Recruitment
Location
MK40 1NY, Bedford
Salary
£35,000 per annum including car allowance
Closing date
8 Jan 2024

Senior Housing Officer
Bedford
£35,000 per annum including car allowance 
37 hours per week (Monday to Friday)  

We are currently looking for a Senior Housing Officer (Homeownership) to provide services for our leasehold, shared ownership and private owners, ensuring that services are customer-focused.    

 

What you will be doing:        

  • Engaging with customers internally and externally to improve key areas of Home Ownership housing management  

  • Maximising income collection of rent, service charges and major works invoices  

  • Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice 

  • Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide 

  • Supporting the management and delivery of specific projects and lead on smaller projects 

 

We’d love to meet someone with:      

  • Excellent customer service skills putting the customer at the heart of what we do. 

  • Experience of tenancy/lease and neighbourhood management 

  • Knowledge of Lease and Home Ownership products    

  • Strong negotiation and influencing skills.    

  • Exceptional problem-solving skills and decision-making 

  • Excellent time management and organisational skills IT literate and ability to adapt to new software.     

  • Excellent numeracy skills and an ability to understand, analyse and manipulate information and data 

  • Ability to work in isolation away from colleagues     

  • Ability to deal with confrontation.    

  • Due to the nature of the role a full driving licence and access to a vehicle is required  

 

 Amongst what we offer you is:     

  • A competitive salary  

  • A generous contributory pension scheme    

  • Private health care    

  • Free life assurance    

  • Access to an extensive suite of wellbeing services and tools including a digital gym    

  • Opportunities for learning and development    

  • Discounted gym membership    

  • Retail discount scheme    

 

Please note the successful candidate will need to complete an enhanced DBS application.    

 

Closing date: 8th January 2024

Interviews: To be confirmed 

 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

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