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Specialist Case Worker / Coach – LGBTQ+

Blue Octopus Recruitment Ltd
Swindon, Wiltshire
£11,784 per annum (FTE: £23,568 per annum)
Closing date
1 Mar 2024

Job Details

1 x Permanent, Part Time (20 hours per week)

1 x Fixed Term Contract until September 2024 (Maternity Cover), Part Time (20 hours per week)

Here at Stonewater, we believe there should be someone there for everyone.

We’re looking for two Specialist Case Workers / Coaches to deliver an informed and person-centred, strengths-based support to members of the LGBTQ+ community who are accessing Stonewater’s Swindon Safe Space.

You’ll manage a caseload of customers through their journey, ensuring a strengths-based approach that enables them to articulate their aspirations and realise their potential. As an ambassador for Swindon Safe Spaces, you’ll assist in administering referrals into the service, with a focus on Safety Planning that is informed by the individual’s identify and any possible associated risks, and work with specialist support agencies and statutory organisations, particularly with local and national LGBTQ+ charities and support organisations.

You’ll be an advocate for the customers we support and support customers to move on from the service in a planned and positive way!

We can be flexible – we are happy to appoint two Specialist Case Workers or one Specialist Case Worker on a full time basis until September 2024.

The ideal candidate will have:

  • Proven experience of working with the LGBTQ+ community.
  • An understanding the practical, emotional, economic and social differences of those who are members of the LGBTQ+ community, particularly having experienced Domestic Abuse, Hate Crime, and/or Discrimination.
  • Proven experience of caseload management, with a clear focus on outcomes for customers and their wider community.
  • Experience in carrying out robust safety planning.
  • The ability to work in partnership with specialist agencies such as mental health teams, offending services or other relevant services.
  • A specialist knowledge of local and national LGBTQ+ charities and support organisations.
  • Exceptional communication skills.
  • Knowledge of housing and benefits advice (desirable).

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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