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Intensive Engagement Officer

en8 2, Hertfordshire, England
£25,227 per year
Closing date
6 Mar 2024

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Community and Customer Services
Full Time
Organisation Type

Intensive Engagement Officer - Hertfordshire

Job type: Full time

Contract Type: Permanent

Salary: £25,227 per annum

Hours: 35 hours per week (+ 5 hours paid lunch)

Service operating hours 9am-5pm Monday to Friday

Location: Hertfordshire

Please note: This role will cover - Stevenage, St Albans, Cheshunt and Watford probation offices.

What do our Intensive Engagement Officers do?

Our holistic Personal Wellbeing Service support people in the criminal justice system to develop a positive self image and stronger, healthier relationships and interactions with family, friends and wider support networks.

Working in partnership with the Probation Service, you’ll work with a caseload of adult males in both community and custodial settings, delivering structured, one-to-one and group work sessions that are responsive to individual needs. You’ll carry out initial assessments to identify key goals and agree an action plan that will support the Service User to achieve these. This may include:

> Attendance at a group session that aims to introduce simple self-care techniques, or explores how thoughts and feelings can influence behaviour.

> Working in partnership with other agencies, such as mental health or drug-support services to inform and support treatment journeys.

> Identifying positive interests and hobbies and connecting the Service User with relevant community support networks.

> Preparing a Service User for release and advocating for them to access the support they need by accompanying them to appointments in the community.

Want to find out more? Watch our video to hear from the team and those we support.

Who are we looking for?

You will need to be a confident communicator, organised and solution-oriented and enjoy working in a busy, people-focussed role. The right candidate can engage others and is non-judgmental. You will bring with you integrity, a proactive attitude and good ICT skills (MS Office including Excel and custom databases).

Our ideal candidate will have experience of working in the criminal justice sector and experience of facilitating conversations in a group setting, but we will provide you with the relevant training and full support required for the job.

If you want to work as part of a dynamic supportive team who delivers results for the people we support every day, Nacro could be the place for you.

To apply, please visit our online jobs portal here

At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and those with first-hand experience of the criminal justice system. All applications are assessed on merit.

Vetting Requirements

Due to working with adults under supervision of the Probation Service and in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and HMPPS Enhanced Level 1 vetting.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at

About Nacro

We believe that for people who end up in the criminal justice system, it should be the start of somewhere better – not a road to nowhere. We don’t just talk about positive social change at Nacro. We do it every day: challenging unfairness, breaking down barriers, and giving some of the most vulnerable people the best chance at a second chance.

Do you want a career that makes a real difference to peoples’ lives? Do you want to work for an organisation that will invest in your personal development?

You’ve come to the right place! Join our inspiring team of Intensive Engagement Officers in the East of England (Hertfordshire).

Want to find out more?

If you’re thinking about applying, but would like to find out more, please contact Joanne Lambrienos: and she’ll be happy to help.


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