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Neighbourhood Officer

Employer
Lincolnshire Housing Partnership (LHP)
Location
Grimsby
Salary
£30,242
Closing date
22 Feb 2024

Job Details

Since Lincolnshire Housing Partnership (LHP) was formed in 2018, our aim has always been to put customers at the heart of everything we stand for and to continually strive to improve everything we do for them.

We're an innovative forward thinking organisation with "Great Homes & Strong Communities" as our Vision

We're looking to recruit a Neighbourhood Officer for our Grimsby area, who lives & breathes our Values:

Customer First, Together, Listen, Act & Learn...... is that individual you?

We are offering an excellent salary of £30,242 plus some great benefits.

As our Neighbourhood  Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life.

The role will involve being largely estate based utilising mobile working on a day to day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes. 

What is Lincolnshire Housing partnership like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and has been awarded a ‘one to watch’ status in our Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at our office located in Grimsby, or somewhere else!

A current driving licence and access to a vehicle is essential for this role. 

What benefits will I get from working for Lincolnshire Housing Partnership?

  • An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
  • Discounted Shopping Vouchers through Westfield Health
  • Opportunities to learn new skills and knowledge through our fantastic corporate training programme
  • A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
  • 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
  • The ability to earn additional holiday days through full attendance
  • Mental Health First Aiders across the business, let’s be there for each other!
  • Career Development & Encouragement

What duties will I be asked to do as a Neighbourhood Officer?

  • All tenancy management functions that support the core landlord and legislative functions.
  • Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination.  This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector.
  • Compliance including undertaking health and safety checks, fire, legionella, estate and block checks.
  • Community and customer engagement, which includes tenant participation, attending consultation events, area development activities and estate walk-abouts to ensure that local environments are well maintained.
  • Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained.
  • Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair.
  • Assisting the Neighbourhood Team Leaders, Area Manager and Corporate Head of Customers in the performance of their duties.

 

What Skills, Abilities, Knowledge and Experience will I need as a Neighbourhood Officer?

  • Experience of providing a quality customer service with good interpersonal skills.
  • Effective internal and external partnership working skills, relationship building, negotiation and influencing.
  • Effective communication skills in individual, group, verbal written, electronic, formal and information contexts.
  • One year relevant experience in the social housing sector or similar.
  • Knowledge of standard IT applications with the ability to record and retrieve data.
  • Ability to relate to people in stressful situations.
  • Effective organisational skills, administrative, self and time management, with the ability to meet deadlines under pressure, without direct supervision away from an office environment.
  • Comfortable making decisions within a supportive framework, being adaptable to specific situations.
  • Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.

Interviews will take place in our Office in Grimsby on the 1st March

If you are interested in this role, please select "Apply" and view the full job description on our website  

Company

About us

Lincolnshire Housing Partnership – LHP was created in April 2018 following the merger of two established Lincolnshire social housing providers who have come together to create a new 12,700 home landlord providing affordable rental and shared ownership homes as well as a range of services to help support people and communities.

By coming together, we are combining our strengths to achieve more, creating a more resilient organisation, with the capacity to invest more in existing and new homes. Taking advantage of our size, we’ll also be able to improve efficiency and value for money, while still putting customers and our employees at the heart of our decision-making.

What we do

Covering the whole of the historic east coast of Lincolnshire, LHP provide affordable rental and shared ownership homes as well as a range of services to help support people and communities.

As a charitable community based organisation, we channel profit back into services and projects that benefit you – our customers and local neighbourhoods.

Working for us

We offer a range of career opportunities and encourage our colleagues to develop their skills with tailored training programmes.

We also offer an attractive benefits package including generous leave entitlement, a cash plan health scheme and recognise the importance of a work-life balance.

We’ve made great strides since merger and are now ready to launch our culture change transformation programme, which will see positive change to the way we work and the services we deliver.

To access our careers page please use the following link: https://www.lincolnshirehp.com/careers/

Company info
Website
Telephone
0345 604 1472
Location
Westgate Park
Charlton Street
Grimsby
North East Lincolnshire
DN31 1SQ
United Kingdom

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