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Neighbourhood Manager

Blue Octopus Recruitment Ltd
£33,526.50 per annum, pro-rata
Closing date
12 Mar 2024

Job Details

Permanent – Part Time (20 hours per week, Wednesday, Thursday & Friday)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now looking for a Neighbourhood Manager to provide customer-centred case management for key housing issues related to customers’ homes and neighbourhoods.

As a ‘customer advocate’, you’ll build effective and positive relationships and take ownership of issues and queries, ensuring successful completion of key customer journeys and high levels of satisfaction. You’ll be collaborating with colleagues on a multi-disciplinary patch basis, ensuring that you understand the needs and key issues for customers in your patch, working together to identify and address priorities, keeping a strong focus on customer experience and being committed to effective and inclusive tenant engagement.

As Neighbourhood Manager, you’ll be responsible for conducting neighbourhood inspections and regular home visits, ensuring adequate condition of properties, identifying support needs and signposting to appropriate services to ensure tenancies are sustained. You’ll ensure the success of the virtual patch approach, being responsible for completion of complex tenancy related matters (including mutual exchanges, succession, tenancy breaches and the void management process) and be a key escalation point for complex cases from the Customer Experience team.

We think GCH is a great place to work, but don’t just take our word for it...

  • Winner of best place to work at Gloucestershire Live Business Awards 2023.
  • Winners of Employer of the year at Housing Hero’s Award
  • Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.


We’d like you to…

  • Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management.
  • Have proven understanding and experience of delivering statutory housing services.
  • Have current, thorough knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action.
  • Have a thorough understanding and up to date knowledge of ASB legislation and best practice and its implications for tenants and housing organisations.
  • Have a good understanding of housing and property management, especially relating to tenancy, estate and contract management.
  • Have a good understanding of Health & Safety law, practices and compliance requirements as they related to neighbourhood management.
  • Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the patch team.

Closing Date: 12th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!


Blue Octopus partners with employers from a multitude of different sectors and industries, using our next generation technology and recruitment expertise to help attract, engage and hire the best talent for their unique career opportunities. We know that having the right people in place is crucial to every business’ current and future successes, regardless of the area they operate in.

Over the last decade, our experience has allowed us to specialise in several sectors, including social housing.

Blue Octopus has a strong history of working with social housing providers to help them hire the best talent and improve their talent management processes. This experience, coupled with knowledge developed over time, has allowed us to fully understand both the market itself and the skills required within the sector. We understand that operating at a high standard, efficiently and cost-effectively, is vital for our clients in the Social Housing sector, who provide a much-needed service for their tenants.

Company info
Octo House, 2 Station Road
West Yorkshire
LS21 3HX
United Kingdom

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