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Head of Communities

Networx Recruitment
NG5 1AG, Nottingham
Circa £56,000
Closing date
25 Feb 2024

Head of Communities (Housing Operations)


Circa £56,000


We are looking for an inspirational individual to lead, develop and motivate our teams and individuals, supporting our inclusive culture and ensuring that performance measures are in place to drive improvement and innovation.  As our Head of Communities, you’ll be accustomed to managing a variety of housing issues, including tenancy sustainment, estate management, community safety, and antisocial behaviour, and will be keen to identify improvements for our clients, communities and housing.  


About the job 

  • With a desire to challenge the status quo, you’ll be able to encourage managers to develop their teams, delivering exceptional services and ensuring that the voice of the customer is embedded throughout Communities.  

  • You’ll represent the department on all functions including income recovery, allocations, community safety, estates and tenancy management, independent living for older persons and customer involvement, maintaining the relevant budgets and identifying area of both improvement and operational risk.  

  • As a strategic thinker, you’ll collaborate with other senior managers, developing initiatives and proposals that will enhance our customers’ experiences.  

  • As an ambassador for Nottingham Community Housing Association, you will share in our CLEAR values and our ethos, positively promoting the brand profile and developing key relationships with both internal and external stakeholders.   

  • This is an excellent opportunity for a Service Manager to manage our communities, ensuring we continue to provide an excellent service to all our housing customers. 


Our ideal candidate  

  • Will hold a relevant professional housing qualification and will be educated to degree level or equivalent, with similar experience gained form roles like Head of Housing, Regional Housing Manager or Housing Operations Manager.  

  • You’ll be a successful leader and able to manage, motivate and develop individuals and encourage managers to set high standards across the teams.   

  • You will have extensive experience and knowledge of working in social housing across a range of activities and tenures and will demonstrate a commitment to continued professional development.  

  • You’ll have experience of financial management and will be keen to ensure value for money without compromising on the service.  

  • With experience of using developed data analytical skills to aid decision making, manage performance and risk and to identify issues and opportunities, you will feel at ease interpreting complex data and presenting the information accurately to diverse audiences.  



How to Apply:  

If you are a passionate and dedicated individual ready to take on this challenging yet rewarding role, please click apply and complete our application form. All candidates will be notified of the outcome of their application by 5th March, with interviews being held in Nottingham on 11th March.  


The role is Monday to Friday 9am – 5pm. While the main offices are currently based in Sherwood Rise in Nottinghamshire, we are very excited about our move to Clifton in late 2024 to our brand-new purpose-built offices. The role is partially agile, with travel across our sites in East Midlands required at times.  


NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce principally in our people manager roles  


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