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Telecare Field Engineer - Assistive Technology

Networx Recruitment
GL16 8BN, Coleford
£24,018 per annum (Pay Award Pending)
Closing date
10 Mar 2024

Telecare Field Engineer - Technology Enabled Care (TEC) / Assistive Technology 

Forest of Dean  

Full Time – 37.5 hours per week 


£24,018 per annum (Pay Award Pending)  


Do you want to make a difference to others?  


We are looking for a friendly, organised and self-motivated individual to join our busy TECS service, as a Technology Enabled Care Installer.  


In this role, you will be part of a team that supports people throughout Worcestershire, Gloucestershire, Herefordshire, Shropshire areas. You will also be working on behalf of Community Housing TECS in partnership with Forest of Dean District Council, in the Forest of Dean area. It is preferred that the successful applicant lives in one of these areas. 


This post will initially be mainly oriented around our migration of analogue to digital equipment, in lieu of the analogue network switch off in 2025.  


We provide a range of services to older and vulnerable people 24 hours a day through our Monitoring and Response Centre based in Kidderminster. Using the latest technologies, we help people to live safely and independently in their own homes for longer.  


Duties and responsibilities -  

Starting your day from your home, you will carry out installation and maintenance appointments to provide assistive technology to service users. Using mobile working technology, you will be field-based and work independently.  


Your duties will include:  

  • Assessing service user needs and matching technology solutions to these. 

  • Tailoring technology packages to meet service user needs and achieve outcomes. 

  • Installation of a wide range of assistive technology devices to support health, independence, and well-being. 

  • Effective use of hand tools.  

  • Maintaining accurate service user records and stock transactions.  

  • Providing effective diary management and mobile working to fulfil appointments.  


About you -  

The successful candidate will be organised and be able quickly gain a rapport with service users to ensure confidence and understanding of the equipment.  


You will have a strong customer focus, an appreciation of the need for confidentiality, be empathetic and be able to provide reassurance to vulnerable people joining our service.  

You will need strong literacy and IT skills, excellent communication skills to engage with service users and their families and be able to work independently using mobile working technology.  


As this is a field-based position a full driver’s license is a requirement for the role.  


Knowledge, experience or qualifications in telephony would be an advantage to your application.  


Working as part of our TECS team you will benefit from a positive team working environment and managerial support. You will also receive a comprehensive induction training programme when you join us and on-going training to support your development.  


Colleagues must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation.  


We reserve the right to close the vacancy before the closing date, therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered.


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